[Hiring] Senior Manager of Care Transformation @BetterHelp

Role Description

As the Senior Manager, Care Transformation at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. This role offers the opportunity to have a direct impact on how care is delivered at scale, while helping shape the future direction of BetterHelp’s clinical model.

The Care Transformation team sits within the Clinical Department as a cross-cutting function responsible for evolving BetterHelp’s clinical model over time. Our work spans three core areas:

• Clinical Integrity: Ensuring clinical soundness in our product and features.
• Quality and outcomes: Defining, measuring and improving quality and outcomes.
• Future Care Models: Designing next-generation care models, including AI-enabled care.

In this role, you will:

• Contribute to the design and evolution of BetterHelp’s care models, including workflows and AI-supported experiences.
• Support strategic decision-making by identifying gaps, opportunities, and tradeoffs in the current care model.
• Analyze clinical, product and operational data and synthesize findings into clear recommendations for stakeholders.
• Partner with the Data teams to design analyses and dashboards that support ongoing decision-making.
• Collaborate with our Strategic Partnerships team to evaluate, pilot, and implement clinical care partnerships.
• Translate partnership opportunities into clear clinical requirements, success metrics and operational plans.
• Support end-to-end execution, including pilot design, rollout, performance tracking and iteration.
• Ensure partnerships align with BetterHelp’s clinical standards, safety expectations, and long-term care model strategy.
• Provide clinical input to guide model design, product development and user experience.
• Partner with cross-functional teams to translate clinical requirements into scalable product features and experiences.
• Contribute to research studies or internal evaluations.
• Support Clinical Department initiatives, including office hours, newsletters, and other team programs as needed.
• Represent BetterHelp externally at public events, webinars, presentations and/or conferences.

Qualifications

• Graduate degree (Masters or Doctorate) in counseling, psychology, or social work.
• Clinical background in mental health (e.g., psychotherapy, telemedicine, digital mental health, or related care settings).
• Experience in digital mental health with a strong understanding of the mental health technology landscape and available solutions.
• Familiarity with AI capabilities and their applications across the mental health care journey.
• Experience with data science applications in healthcare settings.
• Ability to work with data (e.g., analyzing datasets, identifying patterns, and drawing conclusions) to support strategy and decision-making.
• Strong communication skills with the ability to translate clinical expertise and strategy using data-driven methods into clear operational and product guidance.
• Strong analytical and problem-solving skills; comfort operating in fast-paced, data-driven environments.
• Experience collaborating with cross-functional teams.
• Growth mindset, curiosity, and a passion for advancing mental health care through safe and innovative technologies.

Requirements

• Specialized degrees, certifications, or training in AI.
• Understanding of international clinical models and measures.
• Background in data analytics or research.
• Ability to rapidly learn new technologies and processes with minimal direction.

Benefits

• Remote work with regular in-person bonding experiences sponsored by the company.
• Competitive compensation.
• Holistic perks program (including free therapy, employee wellness, and more).
• Excellent health, dental, and vision coverage.
• 401k benefits with employer matching contribution.
• The chance to build something that changes lives – and that people love.
• Any piece of hardware or software that will make you happy and productive.
• An awesome community of co-workers.