[Hiring] Senior Manager, Inventory Control and Quality Assurance @DSV

Role Description

The Senior Manager of Inventory Control & Quality Assurance will lead the strategy, governance, and execution of inventory accuracy, quality performance, and operational compliance across DSV’s North American Contract Logistics, High Tech II vertical. This role is responsible for driving inventory integrity, storage health, and quality excellence across a multi-site 3PL footprint. The leader will oversee regionally dispersed ICQA resources and influence site operations teams to deliver measurable improvements in accuracy, shrink reduction, and process adherence.

Success in this role requires the ability to drive results through both direct and indirect leadership and influence, embedding standards and accountability across a highly matrixed operations organization.

Key Responsibilities

• Leadership & Cross-Functional Influence
  • Lead a team of regionally distributed ICQA managers, leads, and analysts
  • Build capability and consistency across sites through training, tools, and governance
  • Partner closely with:
    • Site Operations Leaders
    • Engineering & Continuous Improvement teams
    • Account Management / Customer teams
  • Influence without direct authority to ensure adoption of ICQA standards
• Inventory Accuracy & Control
  • Own network-wide inventory accuracy performance, including:
    • Cycle count execution and compliance
    • Root cause analysis of discrepancies
    • Shrink and missing inventory reduction programs
  • Establish standardized inventory control policies, audit routines, research best practices, and escalation processes
  • Drive accountability across site operations teams for inventory accuracy KPIs
  • Implement reporting and dashboards to track:
    • Inventory accuracy
    • Adjustments and write-offs
    • Root cause trends
• Storage Capacity & Inventory Health
  • Define and monitor storage utilization and capacity health metrics across the network
  • Partner with operations and engineering to:
    • Monitor and proactively manage storage health (fullness)
    • Prevent related congestion, operational inefficiencies, and inventory integrity risks
  • Develop frameworks for inventory health management, including:
    • Aging inventory
    • Obsolescence risk
    • Location accuracy
• Quality Assurance & Performance Management
  • Establish and maintain quality management systems (QMS) aligned to customer and operational requirements
  • Define and govern quality performance standards, including:
    • Error rates (picking, shipping, receiving)
    • Customer complaints and defect tracking
    • Process adherence and audit compliance
  • Lead development of standard operating procedures (SOPs) and ensure consistent execution across sites
  • Implement structured quality audits and corrective/preventive action processes (CAPA)
• Continuous Improvement & Standardization
  • Lead ICQA-driven continuous improvement initiatives across the network
  • Utilize data to identify systemic issues and prioritize improvements
  • Deploy Lean / Six Sigma methodologies to improve:
    • Inventory accuracy
    • Process reliability
    • Quality outcomes
  • Track and report realized improvements and cost avoidance
• Continuous Improvement & Standardization
  • Ensure alignment between ICQA processes and WMS/LMS systems
  • Drive enhancements to inventory control and quality reporting tools
  • Partner with IT and analytics teams to improve visibility and automation

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business, or related field (preferred)
• 8–10+ years in supply chain, logistics, or operations analytics (3PL experience strongly preferred)
• 5+ years in inventory control, quality assurance, or operational excellence leadership
• Experience managing multi-site distribution networks
• Proven track record improving:
  • Inventory accuracy
  • Shrink reduction
  • Operational quality metrics
• Ability to lead through influence in a matrixed organization
• Strong problem-solving and root cause analysis capability
• Executive-level communication and stakeholder management
• Process-oriented with a bias for standardization and scalability

Requirements

• Understanding of supply chain KPIs and 3PL cost-to-serve models
• Strong knowledge of WMS platforms (Manhattan, Blue Yonder, SAP EWM, etc.)
• Experience with inventory control methodologies (cycle counting, root cause analysis, audit frameworks)
• Familiarity with quality systems and tools (QMS, CAPA, audit frameworks)
• Proficiency in Excel and data analysis (pivot tables, large datasets)
• Experience with BI tools (Power BI, Tableau, etc.)
• Experience with SQL, data modeling, and data visualization best practices (preferred but not required)
• Understanding of storage optimization and warehouse layout principles

Travel

• Expected 20-40% travel

Compensation

• For this position, the expected base pay range is $113,040.00 – $141,300.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

Company Description

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.