[Hiring] Senior Manager, Hospitality & Events @dentsu

Role Description

MKTG Sports + Entertainment is seeking a Senior Manager, Registration & Database to lead the build, management, and year-round ownership of the global registration platform supporting Visa’s sports hospitality programs. This role is ideal for someone who has moved beyond general event planning and is now a true registration specialist — someone who understands platforms, data, workflows, and communication at a deep operational level. You will serve as the anchor for registration operations, ensuring accuracy, consistency, and strong execution across global programs.

• End-to-end ownership of the global registration platform, including builds, updates, data structure, and workflow accuracy
• Creation and review of registration copy, guest communications, and program descriptions
• Year-round leadership of the registration team’s workload, priorities, and support for Visa programs
• Management of customer database systems tied to registration, ensuring data quality and scalability
• Daily registration operations including guest list management, attendee communications, and inquiry resolution
• Registration reporting, dashboards, and client-ready materials (guest lists, itineraries, collateral)
• Cross-functional alignment with event operations, guest experience, merchandise, and ticketing teams
• Support for global merchandise operations including branding alignment, inventory tracking, and worldwide fulfillment
• Clear communication of timelines, status, and next steps during client calls and internal meetings
• Continuous improvement of registration processes, tools, and communication workflows

Qualifications

• 5+ years in registration management, database management, ticketing operations, or program operations
• Strong experience with registration platforms, websites, or customer data systems
• Excellent writing skills for registration copy, guest communications, and system content
• High comfort working with structured data, tracking progress, and maintaining accuracy
• Experience supporting senior leaders, executives, or high-profile clients
• Strong organizational skills with the ability to manage multiple programs and communication streams

Requirements

• The annual salary range for this position is $62,500–$80,000 annually.
• This position is eligible for discretionary incentive compensation.

Benefits

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Flexible paid time off
• At least 15 paid holidays per year
• Paid sick and safe leave
• Paid parental leave