[Hiring] Senior Manager - Hospital Outreach Operations & Strategy @DaVita Kidney Care

Role Description

The Senior Manager of Hospital Outreach will lead a team of Dialysis Transition Managers (DTMs). These individuals are responsible for conducting outreach to hospitals in an effort to improve the transition of care experience for renal patients transitioning from the hospital to outpatient dialysis. The Senior Manager will serve as a strategic thought partner and operational leader, enabling the evolution of our DTM program. This leader will not only manage and develop a team of high-performing DTMs but will also architect and own high-impact special projects, pilot programs, and strategic initiatives designed to innovate the transition of care experience for renal patients.

This leader will drive change by leveraging hospital insights to build scalable strategies, deploying new technologies or processes, and cross-functionally executing on our broader programmatic goals. The Senior Manager is expected to:

• Design and execute complex, multi-stakeholder strategic initiatives.
• Elevate the coaching and development of their team to identify growth opportunities and generate actionable insights.
• Collaborate seamlessly across clinical, operational, and technical business units.
• Communicate compelling, data-driven recommendations to senior executives.

Responsibilities include, but are not limited to:

• Strategy & Special Projects:
  • Acts as a strategic owner for key programmatic workstreams (e.g., launching new outreach pilots, operational process improvements or lead research projects) from concept and design through execution and scaling.
  • Leverages a hypothesis-driven approach to identify, validate, and quantify strategic growth and operational excellence opportunities within the hospital ecosystem.
  • Distills complex business problems into cohesive, impactful stories; and presents comfortably and compellingly to executive audiences.
  • Develops infrastructure around data, tools, and processes to create sustained programmatic capabilities and improve program metrics.
  • Finds fulfillment in development and execution of strategies; goes deep when necessary and zooms out when appropriate.
  • Continues to push thinking and find opportunities for innovation and growth.
• Team Leadership & Operations:
  • Coaches and develops DTMs to improve the skills necessary to be successful.
  • Creates a special place by fostering a sense of belonging, psychological safety, and continuous learning.
  • Successfully manages relationships with senior leaders and peers and can influence a diverse group of stakeholders through effective communication and strong interpersonal skills.
  • Works closely with clinic leaders to align on local growth strategies.
  • Creates and manages project plans that drive accountability for complex, cross-functional initiatives; allocates team resources to ensure all timelines and deliverables are met consistently “getting the right stuff done.”
  • Up to 30% travel may be required at times; though typical travel is 10-20%.

Qualifications

• 7–10 years of total work experience in progressive roles, with a strong preference for backgrounds in strategy development, project management, or complex operations management.
• Proven track record of leading and developing high-performing teams.
• Demonstrated experience driving transformational change and managing special projects from concept through implementation, with tangible impact on operating performance.
• High degree of data literacy and analytical problem-solving skills; ability to translate raw data into strategic action.
• Experience or degree in a healthcare-related field strongly preferred.

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out.
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more.
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.