[Hiring] Senior Manager Global Travel & Card Services @FICO

Role Description

As Sr. Manager of Global Travel & Corporate Card Services, you'll drive innovation and operational excellence across a 30-country program, partnering closely with senior leadership to keep FICO's travel and card services sophisticated, scalable, and competitive. This is a unique opportunity to blend supplier strategy, technology evaluation, and cross-functional relationship-building into a role that directly shapes the employee experience worldwide.

• Execute global travel and card strategy aligned with FICO's business priorities.
• Establish and continuously refine KPIs to measure program effectiveness, cost efficiency, and traveler satisfaction.
• Measure and enhance the end-to-end travel experience, identifying and resolving pain points.
• Develop effective communications to influence traveler behavior and drive program adoption.
• Oversee global Travel Management Company (TMC) and Corporate Card operations.
• Manage preferred supplier relationships and lead sourcing, negotiations, contracting, and ongoing performance management.
• Evolve global travel and card policies to reflect business priorities, market conditions, and compliance requirements.
• Drive policy adherence through education, communication, and system optimization.
• Identify, develop, and deliver cost savings initiatives and value capture opportunities.
• Analyze spend data to inform strategic decisions, build business cases, and present insights to senior leadership.
• Optimize travel booking tools and card platforms to improve usability, compliance, and reporting.
• Ensure robust travel risk management protocols and duty-of-care practices are in place.
• Build strong partnerships across various departments including Procurement, Finance, AP, Internal Audit, HR, Legal, Marketing, Physical Security, Risk, and Executive Administration.
• Challenge the status quo by identifying opportunities for innovation and continuous improvement.
• Stay informed on industry trends through external networks, events, and partnerships.

Qualifications

• Bachelor’s degree in related field is strongly preferred.
• Experience working in corporate travel with strong preference for managing a company travel program.
• Understanding of travel booking tool functionality, capabilities and site messaging.
• Understanding of corporate card programs and related technologies.
• Demonstrated contract sourcing and agreement experience for travel and card services and suppliers.
• Experience working and partnering within diverse global cultures and regions.
• Customer Service and Team Building: Has a customer-focused mindset; gains support and trust from all levels of the organization.
• Deep understanding of critical travel KPI’s and associated metrics.
• Experience challenging the status quo by developing business cases for change.
• Communicates effectively and frequently, listens carefully, and actively seeks and values the perspectives of others.
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint, Teams) and other related AI tools.
• Ability and willingness to travel occasionally.

Benefits

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths.
• Highly competitive compensation, benefits and rewards programs.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events.
• The targeted base pay range for this role is: $94,500 to $148,500.