[Hiring] Senior Manager - Fraud Strategy @United Airlines

Role Description

Connecting People. Uniting the World. There’s never been a more exciting time to join United Airlines! As a global company that operates in hundreds of locations around the world — with millions of customers and tens of thousands of employees — we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly.

We’re on a path to becoming the best airline in aviation history. Join our Cybersecurity and Digital Risk (CDR) team to help lead the industry in cyber safety, security and resilience. United's CDR team plays a critical role in protecting our operations by enabling secure and resilient systems, managing threats and vulnerabilities, and ensuring swift response and recovery. Our mission is to seamlessly embed cybersecurity and digital risk management into every aspect of our business. We help drive progress and growth through trusted digital solutions, safeguarding assets and empowering our team, all while promoting a cyber-safe and secure environment that supports resilient airline operations.

Are you ready to travel the world and help us keep our airline cyber safe? Apply today!

Qualifications

• Bachelor's degree required, with preference for Cybersecurity, Information Systems, Computer Science, Criminal Justice, Finance, Business, Risk, Management or related field
• 5+ years of experience in fraud, cybersecurity, identity, threat intelligence, digital risk, financial crime or related disciplines
• People leadership experience and experience in a global, regulated, high-volume consumer industry such as airline, financial services, retail/e-commerce or travel
• Strong knowledge of fraud risk, digital identity/authentication, threat intelligence, cybersecurity controls, risk-based decisioning, governance and analytics
• Experience with fraud technology/vendor strategy, executive risk reporting, customer journey risk, identity-enabled fraud, and practical application of AI-enabled tools to improve operational productivity, analysis and decision support, with appropriate human oversight and data safeguards
• Demonstrates leadership of complex cross-functional risk, security or fraud initiatives and experience influencing senior business and technology stakeholders
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Requirements

• Develop and maintain the enterprise digital fraud strategy, risk framework, control objectives and multi-year capability roadmap aligned to business and cybersecurity priorities
• Establish fraud governance, KPIs/KRIs, risk reporting and control-effectiveness measures; provide senior leaders with clear visibility into fraud exposure, emerging threats, performance and priorities
• Lead, coach and develop fraud strategy resources; establish clear accountability, performance expectations and succession/capability development
• Identify, assess and prioritize fraud risks across customer accounts, loyalty, reservations, contact centers, digital channels, identity and emerging technologies
• Lead strategic fraud risk assessments for new capabilities and customer journeys; and lead complex, cross-functional investigations into significant or emerging fraud events
• Establish fraud intelligence requirements and partner with Cyber Threat Intelligence to translate strategic, tactical and operational intelligence into detection opportunities, threat hunts, control enhancements, operational responses and executive risk decisions
• Lead strategic partnerships across United stakeholders and relevant external industry/law-enforcement communities
• Develop business cases and investment priorities; lead fraud technology, vendor and capability strategy with appropriate consideration of customer friction, operational cost, revenue and risk reduction

Benefits

• Medical, dental, vision, life, accident & disability
• Parental leave
• Employee assistance program
• Commuter benefits
• Paid holidays
• Paid time off
• 401(k) and flight privileges