[Hiring] Senior Manager, Emergency Cash Delivery @GiveDirectly

Role Description

GiveDirectly is scaling its emergency response operations to reach more people, faster, with cash in the wake of crises. As a Senior Manager on the Delivery team, you will play a key role in building team capacity, strengthening response systems, and ensuring GiveDirectly can deploy effectively at scale. You will mentor and develop Delivery Managers and surge roster members, contribute to the strategic direction of the team, and serve in assigned functional roles during responses. This role does not currently carry direct line management responsibility, though this may be added as the team scales.

Senior Managers should be able to:

• Understand and clearly communicate about the market/landscape and GiveDirectly's value proposition in their domain and across domains.
• Mentor teams and contribute to resource planning to develop individual members.
• Oversee excellence in design and implementation, with a constant drive to improve, iterate, and learn.

What You'll Do

• Support and Develop High-Performing Teams
  • Mentor and train Delivery Managers and surge roster members on response systems, tools, and operational best practices, building long-term capacity across the team.
  • Participate in the evaluation of the team's learning opportunities and contribute to the professional development of individual team members with key performance indicators.
  • Support quality assurance across responses, providing expertise and guidance to ensure consistent operational standards.
  • Contribute to the strategic vision and direction of the Delivery team, in coordination with the Delivery Director.
  • Support broader surge roster readiness, including onboarding and preparing internal and external surge staff for deployment.
• Strengthen Response Systems and Capabilities
  • Support steady-state work as assigned by the Delivery Director, including development of tools, protocols, and documentation.
  • Contribute to the development and continuous improvement of operational tools and protocols to accelerate readiness across a growing number of countries.
  • Conduct operational diligence and feasibility inputs for potential responses, in coordination with the Delivery Director.
  • Define, track, and report on operational efficiency metrics to support performance management and continuous improvement.
  • During responses, serve in an assigned functional role as directed by the Delivery Director.
• Support Fundraising and External Representation
  • Translate field learnings and operational experience into inputs for donor proposals, updates, and campaign materials, in coordination with the Fundraising team.
  • Represent GiveDirectly at external and internal forums as assigned, including media engagements as necessary.
• Staff Emergency Cash Responses
  • Deploy on short notice to implement Emergency Cash crisis response programs.
  • When deployed or remote: supervise program implementation, test approaches and tools, drive program design, liaise with local authorities and other response actors, and ensure excellent communication and documentation during responses.
  • When deployed: conduct field assessments, coordinate field logistics, and ensure the safety and security of the deployed team.

Qualifications

• Exceptional alignment with values and an active demonstration of core competencies — emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity.
• 5–7+ years of experience in a role focused on problem solving, team management, cross-functional collaboration and/or new business development. Prior humanitarian/emergency experience strongly preferred.
• 5+ years of experience working in difficult settings, including low-resource and high-insecurity contexts.
• 3–5+ years of experience providing direct mentoring or coaching to teams, with the ability to assess strengths and opportunities for improvement, as well as measure performance growth.
• Analytical problem solving: looks at problems with an analytical and iterative mindset, with a strong framework for prioritization and the ability to bring structure and process to ambiguous problems.
• Strong project management skills: the ability to manage multiple workstreams, prioritize and explicitly deprioritize, and hold a high quality bar.
• Strong technical skills: including data analysis and ease with learning new third-party tech platforms and tools.
• Preference for candidates with a strong partnership and relationship-management background.
• Strong communication skills: skilled in speaking, writing, presenting, and negotiating across multiple stakeholders.
• Enthusiasm for fast-paced environments which may lack a pre-defined playbook for success and involve significant "learning by doing." Comfort with ambiguity and building systems from scratch.
• Language Requirement: English (professional fluency).
• Language Preference: Additional proficiency in French, Portuguese, Arabic, or other languages is a plus.

Compensation

• United States
  • Base Salary: $115,000
  • Bonus at Target Performance: 10% (~$11,500, with potential for upside. For reference, with the organization's current performance multiplier, this amount would be $13,455 in 2025)
  • Estimated Total Compensation at Target: $126,500+
  • Annual Benefits Stipend: $21,393
• United Kingdom
  • Base Salary: £73,900
  • Bonus at Target Performance: 10% (~£7,390, with potential for upside. For reference, with the organization's current performance multiplier, this amount would be £8,646 in 2025)
  • Estimated Total Compensation at Target: £81,290+
  • Annual Benefits Stipend: £2,760
• Kenya
  • Base Salary: $79,825
  • Bonus at Target Performance: 10% (~$7,983, with potential for upside. For reference, with the organization's current performance multiplier, this amount would be $9,340 in 2025)
  • Estimated Total Compensation at Target: $87,808+
  • Annual Benefits Stipend: $8,453

Commitment to Safeguarding

As a global organization working with communities to eliminate extreme poverty, GiveDirectly takes the safeguarding of its recipients, staff, and partners seriously. To that end, GiveDirectly is a member of the Misconduct Disclosure Scheme, and will systematically check with previous employers about any abuse or misconduct related matters involving potential new hires. We may also employ other robust pre-hire screens, including in-depth reference checks, criminal background checks, and sanctions screens.

These efforts help us continue to build and maintain trust with the communities we work with, and prevent abuse to our recipients and staff.

GD is committed to observing all local, national and international laws that protect people and basic human rights of all. GD is committed to a policy of “zero tolerance when it comes to preventing, reporting, or responding to any form of abuse or exploitation.” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.

Reasonable Accommodations

We are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process, or to perform the essential functions of the role, please email us at [email protected] with the email subject “Accommodation Needed”. We will work with you to ensure reasonable accommodations are made to support your needs.

Referrals

Know the right person for this role? Please consider referring them. We offer a reward of $3,000 for a Senior Manager or above role, and $500 for a Manager role, paid if we end up hiring your referral. Thank you for sending great people our way!