[Hiring] Senior Manager, Donor Data & Operations @Step Up For Students

Role Description

Do you have a passion for children and education? Would you like to positively impact families in need of help? We want to speak with you!

The Senior Manager, Step Further Donor Data & Operations reports directly to the Vice President of Fundraising for the Federal Scholarship Tax Credit Program and serves as a strategic leader responsible for advancing the organization's fundraising effectiveness through donor data management, operational excellence, and technology innovation.

• Manage the donor data team, data reporting and processes to provide excellent and timely customer service to donors and internal team members.
• Serve as a vital liaison between fundraising leadership and internal team, ensuring clear communication and alignment on campaign goals and partner and donor engagement processes.
• Oversee design, development, support and maintenance of donor database to include functionality, security back-up and data integrity.
• Comply with all policies, regulations and industry standards for ethical and confidential donor relations.
• Responsible for development and management of donor data and operations budget.
• Oversee ETL processes for continuous improvement ensuring they are efficient, error-free and aligned with business needs.
• Provide data automation, database queries, reporting tools and predictive modeling by utilizing Python scripting for transformation tasks, SQL for data manipulation and CI/CD principles for automation and monitoring.
• Coordinate with IT Team on technical, hardware, software, website and server administration.
• Participate with fundraising team on campaign preparation, development and performance tracking to ensure partner expectations are met.
• Collaborate with multiple internal senior leaders to ensure success with partner campaigns.
• Collaborate across teams on vendor RFPs and negotiations for specified features.
• Ensure transparency, accountability, and compliance in all data-related fundraising activities.
• Research and apply updates and instruct team on new features and more efficient processes.
• Assist in donor cultivation and stewardship events.
• Foster a shared vision demonstrating our core values.

Qualifications

• Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries. Military service can substitute for professional experience and/or formal education requirements.
• Demonstrated success in managing a complex relational database and supervising data team.
• 5-7 years of experience in relational data management including advanced SQL, fundraising, and donor relations, translating technical syntax into business-impacting operational skills.
• Expertise in Python, especially in context of data, scripting and automation.
• Proficient in SQL and database management systems (e.g. MySQL, PostgreSQL, SQL Server with API integration experience and familiarity with CI/CD tools and practices as applied to ETL processes).
• Data visualization and reporting tools experience as well as the ability to manipulate, transform or merge datasets using tools such as Excel or Python.
• Proficiency with CRM platforms such as Blackbaud's RENXT, Omatic, CharityEngine, Bloomerang, HubSpot, Constant Contact or Mailchimp.
• Understanding of website processes and PCI compliance criteria.

Requirements

• Bachelor’s degree in computer science, nonprofit management, business administration, or a related field.
• Experience with individual complex giving and large-scale donor campaigns for partners.

Benefits

• Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts.
• Competitive 401(k) with company match to help you plan for the future.
• Remote work options and unique time-off programs—including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy.
• From mentorship programs to management training and professional development opportunities, we invest in your career journey every step of the way.
• Our dedicated coaching team is here to help you succeed, and employee-led committees give you a voice in shaping our workplace.