[Hiring] Senior Manager, Conference Operations @MedAmerica

Role Description

Lead the end-to-end strategy and execution of a national conference portfolio (40+ events annually), ensuring alignment with growth objectives, lead generation priorities, and executive engagement strategies.

• Own conference portfolio planning, including long-term strategy, annual prioritization, and continuous optimization based on performance and ROI.
• Provide strategic recommendations on conference participation, sponsorships, and investments based on ROI, market positioning, and growth priorities.
• Drive budget strategy and financial oversight, including forecasting, allocation, tracking, and optimization of conference spend.
• Establish and scale standardized workflows, policies, and operating models leveraging CRM and technology platforms to improve efficiency, visibility, and reporting.
• Oversee all conference logistics and execution, including registration, travel, vendor coordination, and on-site/virtual delivery.
• Lead cross-functional coordination with Marketing, Lead Generation, and Growth teams to ensure integrated conference strategies and execution.
• Analyze conference performance and deliver data-driven insights and recommendations on ROI, future participation, and portfolio optimization.
• Own and optimize conference technology systems (CRM, reporting tools, platforms) to enable real-time tracking, performance visibility, and scalable operations.
• Lead contract negotiation and vendor management, ensuring favorable terms, cost efficiency, and high-quality delivery.
• Oversee development and delivery of conference content and materials, ensuring alignment with brand, messaging, and growth strategy.
• Direct virtual and hybrid event execution, including platform management and vendor coordination.
• Serve as the primary point of accountability for conference outcomes, operational excellence, and stakeholder satisfaction.
• Lead administrative and operational strategy, including resource allocation, workflow optimization, and process standardization across Growth Operations.
• Drive adoption and advancement of technology, automation, and AI-enabled solutions to reduce manual work and enhance reporting, insights, and scalability.
• Oversee planning and execution of large-scale leadership meetings and strategic events, ensuring alignment with organization objectives.
• Ensure compliance, contract execution, and operational governance (NDAs, BAAs, LOIs, vendor agreements).
• Act as a cross-functional leader and liaison, resolving complex operational challenges and aligning stakeholders across departments.
• Lead and contribute to strategic initiatives and projects that advance Growth Operations capabilities.
• Oversee compliance and process adherence for the team.
• Lead and develop a high-performing administrative team through mentoring, managing workloads, recruitment, and performance reviews.
• Design and implement training programs, onboarding processes, and ongoing professional development initiatives.
• Champion a culture of excellence, collaboration, and accountability through mentorship, structured check-ins, and continuous improvement efforts.
• Develop and execute talent development strategies, ensuring the team has the skills and capabilities to support current and future business needs.
• Resolve complex team challenges and employee relations issues with discretion, empathy, and leadership maturity.

Qualifications

• Bachelor’s Degree OR an equivalent combination of education and experience that can display same level qualifications to successfully perform the role required.
• 5-7 years of work experience, ideally in healthcare setting within sales, marketing, or events required.
• 3+ years leading and managing team members required.
• Proven experience in event and conference management.
• Strong leadership and team motivational skills.
• Proven ability to meet and exceed goals.
• Experience in sourcing and managing all aspects of live and virtual events.
• Ability to overcome challenges or obstacles in the moment.
• Proven experience managing multiple, competing priorities while working towards an established goal.
• Demonstrated self-learner interested in continued professional development and personal growth.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Proficiency in Windows platform.
• Excellent writing, communication, research, analysis, editing, and proofreading skills.
• Problem-solving skills.
• Ability to establish credibility with high-level management.
• Detail-oriented, organized, and flexible individual able to perform multiple tasks with varying priorities under conditions requiring speed and accuracy.
• Ability to grasp complex concepts and translate them into clear copy or graphics.
• Demonstrate showing initiative and seeking appropriate guidance and input from others.
• Ability to effectively lead project teams as well as work collaboratively as a team member in a fast-paced environment.

Benefits

• Superior health plan options.
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more.
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service).
• Generous paid time off starting 3-4 weeks’ annually.
• Student Loan Refinancing Discounts.
• Professional and Career Development Program.
• EAP and travel assistance included.
• Wellness program.
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees.