[Hiring] Senior Manager, Commerce & Retail Media @dentsu

Role Description

We are seeking a Media Operations & Product Enablement Manager to drive operational excellence and product optimization across onsite and at-store propositions. This role focuses on designing, optimizing, and scaling the operational frameworks that support both managed-service and self-service advertising products. It is a highly cross-functional role responsible for overseeing owned and operated media operations while partnering closely with various teams to improve workflows, scale operations, and optimize platform capabilities.

• Own the operational strategy and continuous improvement roadmap for onsite and at-store retail media workflows across managed-service and self-service products.
• Evaluate existing operational processes and identify opportunities to simplify, standardize, automate, and scale ways of working across cross-functional teams.
• Partner with clients’ Product and Engineering to prioritize operational enhancements, improve platform usability, and influence future product capabilities based on operational needs.
• Develop and maintain standardized operating procedures, governance models, documentation, and workflow playbooks that improve consistency across the organization.
• Build scalable operational frameworks that support growth while maintaining quality, efficiency, and service excellence.
• Collaborate with Client Services, Media Operations, Analytics, Finance, and Product teams to improve cross-functional alignment and operational transparency.
• Establish quality assurance standards, operational controls, and success metrics that support new product launches and ongoing platform enhancements.
• Analyze operational performance data, identify trends, and recommend improvements that reduce manual effort, improve efficiency, and enhance team productivity.
• Drive process optimization initiatives through automation, AI-enabled workflows, and operational tooling.
• Lead change management efforts for new processes, technologies, and platform capabilities, including documentation, training, and adoption planning.
• Identify operational risks, workflow gaps, and dependencies while partnering with stakeholders to develop scalable solutions.
• Serve as the operational subject matter expert for O&O media products and advise leadership on opportunities to improve scalability, governance, and operational maturity.
• Foster a culture of continuous improvement by documenting lessons learned, measuring operational success, and driving ongoing refinement of business processes.

Qualifications

• 4+ years of experience in media operations, retail media, advertising operations, program management, product operations, or operational excellence.
• Experience designing or improving operational workflows within digital advertising, retail media, eCommerce, SaaS, or technology organizations.
• Demonstrated success leading process improvement, workflow optimization, or operational transformation initiatives.
• Experience partnering with Product and Engineering teams to improve platforms, systems, or user workflows.
• Familiarity with onsite and at-store retail media ecosystems, ad serving technologies, order management systems, campaign management platforms, or advertising operations.
• Strong understanding of operational governance, documentation, process mapping, and change management.
• Experience supporting self-service advertising products or platform operations is strongly preferred.
• Strong analytical, project management, and organizational skills with experience managing multiple cross-functional initiatives.
• Excellent communication and stakeholder management skills with the ability to influence teams across all levels of the organization.
• Retail media network, digital advertising, or eCommerce experience strongly preferred.
• Experience implementing automation, AI-enabled workflows, or operational tooling is a plus.

Requirements

• Must be US-based.
• Temporary role, hourly.
• 8/3/2026 – 12/31/2026 – possibility to extend into the new year.
• Remote, CST Hours.
• W2 on dentsu payroll only.

Benefits

• The hourly pay range for this position is $34 - $40.
• Temporary employees are eligible for paid holidays in accordance with dentsu policy, as well as safe and sick time.
• This position is not eligible for any other benefits or other compensation.