[Hiring] Senior Manager, Cloud Infrastructure & Orchestration @GCI Communication Corp

Role Description

GCI's Mgr Sr, Cloud Infrastructure & Orchestration will lead a team of engineers that provide critical cloud services for the Enterprise Cloud Platform (ECP), ensuring smooth operation, optimal performance, and security while maintaining business continuity and efficiency across the cloud environment. Manage the day-to-day operations and essential services of the ECP data centers and platform foundations, working with key stakeholders, internal support teams, and third-party suppliers to ensure optimal service delivery.

Essential Duties and Responsibilities

• Fully own the mission, goals, operations, and results of the team and areas of responsibility.
• Provide strong leadership to span of control (direct and indirect reports); demonstrate effective leadership in all interactions companywide.
• Establish the vision and tone for the department, consistent with company culture and mission.
• Establish clear, measurable, and achievable goals and performance expectations and follow up appropriately.
• Hire individuals who can accomplish those goals and meet those expectations; provide them the open communication, training, tools, and mentoring needed to be successful and develop professionally.
• Provide clear and accurate feedback to individuals and teams on a timely and consistent basis.
• Effectively manage processes including annual performance reviews, compensation adjustments, promotions, demotions, transfers, and disciplinary actions.

Strategic Alignment

• Monitor and maintain the health and performance of ECP data centers and platform foundations across multiple platforms.
• Ensure ECP data centers and platform foundations adhere to relevant industry regulations and compliance standards.
• Work with solution architects and technical product owners on capacity planning to develop asset lifecycle management plans.
• Facilitate clear communication between team, stakeholders, and leadership.
• Manage team capacity, assigning tasks based on individual skills and availability.
• Continuously monitor cloud performance, cost management, and security compliance.
• Manage incident response processes and escalate critical issues to appropriate teams.
• Assist with forecasting future cloud resource needs and scaling infrastructure accordingly.

Cloud Infrastructure & Services

• Develop and maintain a resilient infrastructure to reduce failures.
• Support applicable products and services with a focus on security and user experience.
• Proactively identify, troubleshoot, and resolve issues to minimize downtime and impact on business operations.
• Provide data center installation, configuration, and support of Compute, Storage, and Network assets.
• Track key metrics to identify potential issues and optimize performance.
• Ensure security procedures are in place to protect sensitive data stored in the cloud.
• Maintain relationships with key business members and core vendors.
• Provide senior-level support for escalated and complex data center and platform foundations issues.

Team Development

• Identify staff training needs and provide opportunities for relevant training programs.
• Regularly assess the effectiveness of training programs and content.

Qualifications

• A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis.
• High School diploma or equivalent.
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• A minimum of ten (10) years of relevant professional experience in progressively responsible roles within a technology-related field.
• Including at least three (3) years in a supervisory or management position.

Requirements

• Experience with cloud infrastructure (public and private), DevOps, or software development.
• Telecommunications experience.
• Vendor certifications (VMware, Cisco, F5, Aruba, etc.).
• Cloud Infrastructure or Agile certifications.
• Other relevant telecom industry or job specific certifications.

Benefits

• This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.
• Work is primarily sedentary, requiring daily routine computer usage.
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Must work well in a team environment and be able to work with a diverse group of people and customers.