[Hiring] Senior Manager, Chapter Program @Pavilion

Role Description

The Senior Manager, Chapter Program owns the relationship with Pavilion's local Chapters. You will develop, improve, and measure how Pavilion HQ works with its global network of local Chapters.

• Own the Chapter Program end-to-end.
• Set and continuously improve the standards, playbooks, and operating model for what a great Pavilion Chapter looks like.
• Manage the portfolio of 70+ active Chapters: identify which Chapters need investment, restructuring, or where to open or sunset Chapters.
• Own the Chapter Head compensation framework and partner with Finance on its application.
• Lead and develop the Ambassador Programs Associate.
• Build the operating rhythm between you and the Associate.
• Recruit, onboard, and enable Chapter Heads.
• Design and run the Chapter Head communications cadence.
• Measure Chapter performance and report on it.
• Partner across the company with Sales & Success, Marketing, Operations, and Finance.

Qualifications

• 5–8 years of progressive experience in community program management, membership operations, field programs, or a related discipline.
• Direct experience running a community or membership program at scale.
• Field program experience strongly preferred.
• Strong operational instincts.

Requirements

• Experience in professional membership organizations, B2B communities, or executive networks.
• Familiarity with tools like Slack, HubSpot, Hivebrite, Asana, Google Workspace.
• Experience designing or running in-person events at scale.

Benefits

• Be part of a mission-driven organization prioritizing professional growth and success.
• Work directly with some of the brightest GTM operators and executives in the industry.
• Be part of a collaborative team that values kindness.
• Enjoy the flexibility of a fully remote role.
• Own a clearly-scoped, business-critical program with a direct line to senior leadership.