[Hiring] Senior Manager, Business Operations @Carrum Health

Role Description

At Carrum Health, we have built a unique marketplace for specialty care with unparalleled patient experience. Since 2014, we have been rewiring a fundamentally broken healthcare system. By connecting large employers directly with the nation's top-tier providers, our platform replaces a flawed fee-for-service model with one that actually works. If you are passionate about solving complex economic problems, driving systemic change in our healthcare system, and thriving in a people-first culture, we want you on our team.

As a high-growth health tech company, we are seeking high-performing, exceptional talent to scale our platform and ensure that anyone in the country facing a specialty procedure has access to the life-changing Carrum benefit.

Our marketplace creates massive value for all stakeholders:

• For Employers (Demand): Predictable, transparent pricing that slashes specialty care costs by up to 45% and eliminates waste.
• For Providers (Supply): Ability to gain market share while reducing administrative burden, empowering top-tier doctors to focus completely on delivering optimal care.
• For Members (Users): A life-changing benefit with dedicated concierges, VIP access to the nation's best specialists, and little-to-no out-of-pocket costs.

The salary range for this role is $155,000 - $175,000 depending on geography and level of experience, plus equity and an annual bonus.

You’re excited about this opportunity because you will…

• Own growth initiatives end-to-end — from framing an ambiguous problem and building the business case, through execution, to measuring impact.
• Build financial models to size opportunities, evaluate trade-offs, and make the case for (or against) new growth bets to leadership.
• Lead cross-functional execution: set timelines, manage dependencies and budgets, and secure buy-in from Sales, Network, Partnerships, Tech, Finance, and Ops.
• Design and monitor growth experiments, using funnel and engagement data to identify what's working and what to kill.
• Partner with Product and Care teams to improve the patient experience.
• Serve as a thought partner to leadership on new markets, adjacencies, and strategic bets.

Qualifications

• 5+ years of experience in strategy, growth, or operations, ideally in healthcare; MBA preferred.
• Demonstrated first-principles problem-solving — you can take a vague, unstructured problem and break it into a rigorous, testable framework without a playbook to follow.
• Financial modeling fluency — you can build a model from scratch in Excel/Sheets to support a strategic recommendation.
• Strong SQL or equivalent hands-on data skills — you pull and interpret your own data rather than waiting on analytics.
• A track record of independent execution — you've taken an initiative from idea to shipped result with minimal oversight.
• Excellent written and verbal communication — you can write the one-pager that gets an exec team aligned in one read.
• Entrepreneurial and resourceful — you’re a problem solver.
• Experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment.
• Passion for collaborating cross-functionally with sales, operations, client success, data, and product teams to ideate, complete projects, and drive impactful results.

Benefits

• Stock option plan and performance bonus for eligible employees.
• Flexible schedules and remote work.
• Chicago and San Francisco offices available as an option.
• Flexible PTO, within reason.
• Summer Fridays (sign off @ 1pm local time).
• 15+ paid holidays, including Juneteenth, World Mental Health Day, and Carrum Health Day.
• Annual holiday shutdown in December.
• Paid parental leave.
• Health, vision, and dental insurance.
• Employee Assistance Programs (EAP).
• 401K retirement plan.

Company Description

Carrum Health’s mission is to change how we pay for and deliver specialty care. We offer self-insured employers and plan sponsors a value-based specialty care platform that connects their members with a rigorously vetted network of specialty care providers. Carrum’s transparent, all-inclusive bundled pricing, award-winning technology, and dedicated care navigation team help lower costs for both members and employers while delivering a superior member experience.

Since launching in 2014, we’ve partnered with top-quality providers across the nation including Cleveland Clinic, Johns Hopkins, Mayo Clinic, Stanford Health Care, and a growing network of 1,400+ COEs. We serve hundreds of self-insured employers including Fortune 50 companies, such as United Airlines, US Foods, and Prudential, and public sector clients such as the States of Maine, Nevada, Tennessee, and Self-Insured Schools of California.

The impact of our platform has been validated by a landmark RAND Corporation study, honored with prestigious awards from institutions like Harvard Business School & Harvard Medical School, and featured as a Harvard Business School case study.

As a recognized digital health leader, Carrum is frequently covered by national media, including Bloomberg, Fast Company, Fierce Healthcare, Fortune, Los Angeles Times, Reuters, TechCrunch, and U.S News & World Report. Backed by $96M from top-tier investors including OMERS, Tiger Global Management, Revelation Partners and Wildcat Ventures, we’re only scratching the surface of our opportunity. Come join us.