Get daily remote job opportunities in your inbox

No middlemen, no spam, no infinite scrolling.

Get relevant job opportunities, one email at a time.

Unsubscribe at any time.

Back to Remote jobs  >   All others
Senior Major Incident Manager @Snowflake

[Hiring] Senior Major Incident Manager @Snowflake

Apr 05, 2025 - Snowflake is hiring a remote Senior Major Incident Manager. 💸 Salary: unspecified. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves managing major incidents and ensuring effective communication and resolution during critical customer issues.

  • Coordinate efforts to resolve critical customer issues, major interruptions, and client-impacting events
  • Collaborate with Snowflake on-call engineers and monitor online activity data for multiple Snowflake Services to identify service disruptions
  • Develop strong partnerships internally with Sales, Services, Support, and Engineering
  • Work with a global mindset as part of a team of Cloud Service Management (Problem Mgmt, Escalation Mgmt, Major Incident Mgmt)
  • Demonstrate strong judgment regarding incident management and problem mitigation
  • Partner with Engineering and Product Management on the resolution of major incidents that impact customers
  • Effectively drive for required solutions to provide the best customer experience
  • Understand major incident practices and analyze data for decision-making
  • View problems and solutions holistically and create a plan of action to satisfy stakeholder needs
  • Manage customer-facing communications for incidents, explaining disruption details and resolution efforts
  • Maintain disciplined and regular communications while building credibility through timely action
  • Effectively communicate critical issue status to executive staff, sales teams, and other parties
  • Utilize writing skills to summarize information into concise paragraphs
  • Translate technical information into business cases, impacts, and risks for customer understanding
  • Meet deliverable timelines based on prescheduled activities and events
  • Utilize business and technical skills to manage customer impact and coordinate meetings
  • Participate in on-call rotation as needed, potentially including evenings and weekends

Qualifications

  • B.S. or M.S. degree in CS, MIS, or equivalent discipline
  • Technical competency in cloud environments, data warehouse architectures, and software development methods
  • 4+ years of Support and/or Support Services related experience with a proven track record of delivering business value
  • 4+ years of experience working with AWS, Microsoft Azure, GCP, or a private cloud environment
  • Excellent abilities in business productivity applications (Google Workspace preferred)
  • Previous experience in writing customer-facing root cause analysis or postmortem reports
  • Experience with ServiceNow
  • Ability to communicate the impact of service incidents effectively
  • Technical understanding of software/platform/infrastructure architectures
  • Excellent verbal, written, communication, and receptive listening skills
  • High levels of emotional intelligence (EQ), empathy, and proactivity
  • Successful experience working and collaborating with leadership, colleagues, and clients
  • Ability to adapt, be flexible, and learn quickly in a dynamic environment
  • Excellent teaming skills, able to work with virtual and global cross-functional teams

Requirements

  • Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data
  • Employees must abide by the company’s data security plan as an essential part of their duties
  • It is every employee's duty to keep customer information secure and confidential

Benefits

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information.

Similar Remote Jobs

More jobs at Snowflake

More All Others jobs

More jobs in USA

Kickstart Your Job Search

Need advice to apply? Join our free Webinar « 3 Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free

Unlock 54,690 additional remote jobs, advanced search & email notifications

Get Access Now

Too many emails? Declutter your inbox with Meco

Your home for reading newsletters

Try for free - no card required.
Before You Apply
️
📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   All others
Senior Major Incident Manager @Snowflake
All others
Salary 💸 unspecified
Remote Location
USA
Job Type full-time
Posted Apr 05, 2025
Apply for this position Unlock 54,690 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Senior Major Incident Manager Apply for this position Unlock 54,690 Remote Jobs
×
  • Unlock 54,690 hidden remote jobs.
  • Your shortcut to remote work. Apply before everyone else.
  • Click and apply. No middlemen, no hassle.
Remotive - Email digest of tips on remote work and productivity | Product Hunt

We’re not like the other sites. Come see why!

50% off in April 2025
  • Single payment
  • Lifetime access
  • Filter by location/skills/salary…
  • Create custom email alerts
  • Private Slack Community

Get relevant job opportunities in your inbox

    Remotive
    Find Remote Jobs
    Hiring Remotely
    Quick Access