[Hiring] Senior Level Field Service Technician @Ciena

Role Description

Make an impact by delivering cutting-edge network transformation and modernization for US Federal Government customers. As a Senior Level Field Service Technician, you’ll play a critical role in ensuring seamless deployments, troubleshooting complex issues, and driving the evolution of customer networks. This is your opportunity to work on advanced network upgrades and collaborate with industry-leading teams to shape the future of federal communications.

• Deliver Tier 1 technical support for deployment services projects, ensuring seamless network transformation and modernization for US Federal Government customers.
• Provide remote and onsite technical support, troubleshoot complex issues, and mentor field technicians.
• Execute advanced network upgrades, including channel additions, node insertions, traffic migrations, and hardware/software updates, without impacting end-user services.
• Draft and implement network test plans and non-intrusive Methods of Procedure (MOPs) to ensure stable network operations.
• Perform network audits, architecture design, and modernization planning to evolve customer networks via the EMOP process.
• Serve as a key technical interface to customers, ensuring proactive communication and timely resolution of technical challenges.
• Collaborate with internal teams to recommend enhancements to field deployment processes and drive improvements through Right First Time initiatives.

Qualifications

• Technical or Bachelor’s degree in Computer Science, Electrical Engineering, or equivalent experience.
• 8-12 years of experience in telecom installation, provisioning, testing, live network migration, and consulting.
• Advanced knowledge of Ciena products, with essential expertise in Ciena 6500.
• US citizenship and a valid US driver’s license.
• Ability to work during off-hours maintenance windows and travel domestically (50-75%) and internationally as needed.

Requirements

• DoD SECRET Clearance preferred.
• Exceptional problem-solving skills with the ability to translate complex technical issues into actionable solutions.
• Strong leadership, customer service, and communication skills.
• Self-motivated, collaborative, and capable of thriving in high-stress environments.

Benefits

• Competitive compensation with an annual pay range of $96,900 - $154,700 USD.
• Comprehensive benefits package, including medical, dental, and vision plans.
• Participation in 401(K) (USA) & DCPP (Canada) with company matching.
• Employee Stock Purchase Program (ESPP).
• Employee Assistance Program (EAP).
• Company-paid holidays, paid sick leave, and vacation time.
• Compliance with all applicable laws regarding Paid Family Leave and other leaves of absence.