[Hiring] Senior Identity Governance Analyst @ServiceTitan

Role Description

At ServiceTitan, we are building a Next-Generation Identity Fabric. We are looking for a technical powerhouse to lead the evolution of our Identity Governance and Administration (IGA) program. In this role, you won’t just manage access; you will architect the intersection of Identity Security Posture Management (ISPM) and AI Security.

You will be responsible for ensuring that every identity—whether a Titan, a third-party contractor, or a high-velocity AI agent—has the right access, for the right reason, at the right time.

What you'll do:

• Access Request Workflow Management: Configure and maintain advanced access request workflows across privileged systems (code repositories, databases, infrastructure), including role-based, time-bound, delegated, and just-in-time (JIT) access provisioning.
• Authorization Governance & Policy Leadership: Lead authorization decisions for job functions and privileged data access from a governance perspective, establishing clear principles for critical systems including ST Admin roles, Snowflake data access, and other high-risk entitlements.
• Architect the Identity Fabric: Design and implement automated workflows that bridge our core stacks (Okta, Veza, Lumos) to create a seamless, risk-based identity lifecycle.
• ISPM & Continuous Governance: Move us from periodic "point-in-time" reviews to continuous identity security. Monitor for identity risks like over-privileged accounts, "shadow" identities, and dormant access.
• Non-Human Identity (NHI) & AI Security: Establish the governance framework for non-human identities, including service accounts, API keys, and AI agents. Ensure AI integrations are secured through rigorous entitlement management.
• Cross-Functional Collaboration: Serve as the technical glue between Corporate Engineering, Security Architecture, and System Owners to ensure identity is baked into every enterprise tool.
• Compliance as Code: Act as the primary technical point of contact for auditors (SOX, PCI, ISO 27001, SOC 1/2). Automate evidence collection so that compliance is a byproduct of good engineering, not a manual chore.
• Vendor Management: Partner deeply with our strategic vendors (Okta, Veza, Lumos) to influence their product roadmaps and maximize our ROI.

Qualifications

• 5+ years in Identity & Access Management (IAM/IGA).
• Deep understanding of lifecycle management (Joiner/Mover/Leaver), RBAC/ABAC, and the Principle of Least Privilege.
• Hands-on experience with modern IGA and Identity Discovery tools (e.g., Veza for authorization graphs, Lumos for SaaS governance, Okta for orchestration).
• Proven experience managing non-human identities and secrets management in cloud-native environments (AWS/GCP).
• Understanding of ISPM principles—detecting identity drift and misconfigurations before they are exploited.
• Ability to translate complex regulatory requirements (like SOX or PCI) into technical controls and automated workflows.
• Proficiency in Python, Go, or specialized workflow languages to automate provisioning and remediation tasks.

Benefits

• Flexible time off with ample learning and development opportunities.
• Comprehensive onboarding program and leadership training for Titans at all levels.
• Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents).
• FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Parental leave and support, up to $20k in fertility services, surrogacy, and adoption reimbursement.
• On-demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk.
• Pet insurance, legal advisory services, financial planning tools, and more.

Company Description

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply.

We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy, genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. The expected salary range for this role for candidates residing in the United States is between $114,200 USD - $152,800 USD.