[Hiring] Senior Generalist Surveyor @DNV

Role Description

DNV's Healthcare Division is seeking to fill the role of Senior Generalist Surveyor. This position can be remote from anywhere in the Continental U.S with travel to customer sites up to 100% of the time.

DNV's Healthcare Division is the vanguard of quality improvement in the healthcare industry through promoting adoption and ensuring compliance with internationally recognized ISO 9001 quality management and NIAHO accreditation standards. Our teams of highly qualified healthcare professionals work as trusted partners with providers nationwide to ensure the highest quality and safest care.

What You'll Do:

• Participate as a member of the healthcare survey team ensuring provider compliance with the guidelines, principles and written instructions established by DNV.
• Work independently to survey healthcare organizations throughout the United States.
• Apply analysis and reasoning skills to determine healthcare organizations’ degree of compliance with applicable standards and ISO principles.
• Prepare management reports linked to standard nonconformities with potential system(s) vulnerabilities and related organizational risk points.
• Effectively communicate (constructive and collegial) and engage with healthcare organization staff in interactive dialogues on standards-based issues to assess compliance and to identify opportunities for improving compliance.
• Where applicable, supervise the work and provide guidance and/or training to other survey team members.
• Attend scheduled educational calls.
• Complete all required ongoing training and educational requirements.
• Participate in other DNV activities as assigned.

Qualifications

• Minimum five (5) years of experience within the healthcare environment or related field such as risk or quality management.
• Excellent customer service skills.
• Working efficiency in MS Office including creating accurate and timely reports.
• Ethical standards.
• Willingness and ability to travel to customer sites up to 100% of the time, including mostly overnight stays and U.S. travel often outside of normal working hours and occasional weekends.
• Strong written and verbal English communication skills.
• Valid driver’s license and be able to rent and drive a car and travel on public conveyances, when required.

Requirements

• Bachelor’s degree in healthcare or related field of study (preferred).
• NIAHO Standards Application (preferred).
• ISO 9001 Experience (preferred).
• Auditor experience and standards (preferred).
• Ability to adapt to a changing environment and handle multiple priorities.
• Willing and able to walk and stand for long periods of time, walking lengthy distances, lifting, climbing, stooping, pushing, and pulling.
• Able to lift and carry up to 25 lbs., in addition to transporting one’s own luggage and computer for multiple-day travel.
• Able to maneuver through airport settings and all other traveling requirements.

Benefits

• Generous paid time off (vacation, sick days, company holidays, personal days).
• Multiple Medical and Dental benefit plans to choose from, Vision benefits.
• Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA.
• Employer-paid, therapist-led, virtual care services through Talkspace.
• 401(k) with company match.
• Company provided life insurance, short-term, and long-term disability benefits.
• Education reimbursement program.
• Flexible work schedule with hybrid/remote opportunities.
• Charitable Matched Giving and Volunteer Rewards through our Impact Program.
• Volunteer time off (VTO) paid by the company.
• Career advancement opportunities.