[Hiring] (Senior) Fraud Operations Expert @Scalable GmbH

Role Description

In this role, you will own the end-to-end triage and investigation of potential fraud cases flagged by our monitoring systems or the business in real-time, ensuring every resolution is met with high accuracy and speed.

• Be a catalyst for continuous improvement by identifying operational gaps and inefficiencies.
• Proactively raise risks to help build more robust processes and tooling.
• Collaborate cross-functionally with internal teams to share strategic insights.
• Utilize your analytical mindset to translate recurring patterns into actionable data-driven insights.
• Strengthen our overall defense framework.
• Please note that this role may require on-call duties to ensure coverage during early/late hours and weekends.

Qualifications

• At least 2-3 years of experience in fraud operations within fintech, payments, or a similar environment.
• Deep understanding of fraud typologies combined with the ability to identify and translate complex patterns into actionable insights.
• Keen eye for identifying operational gaps or emerging risks, with the initiative to flag them and propose solutions early.
• High attention to detail and the self-direction needed to manage a dynamic workload in a fast-paced environment.
• Exceptional organizational skills and the ability to stay composed and focused as the workload scales.
• Strong sense of responsibility for managing cases from initial triage to final resolution with total accuracy.
• SQL skills (or experience with another programming language) to independently query data and analyze patterns.
• Fluency in German and excellent English skills (both written and spoken) to collaborate effectively across teams.

Benefits

• Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers.
• Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients.
• Be productive with the latest hardware and tools.
• Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget.
• Learn and experience German culture first hand by joining our free German language classes.
• International relocation support is provided if required.
• Opportunity to work from abroad.
• Benefit from an attractive compensation package and from the company pension scheme.
• Monthly contribution of 50% for the ‘Deutschland Jobticket’.
• Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker.
• Enjoy flexible and discounted sports activities with Urban Sports Club.