[Hiring] Senior Field Solutions Engineer @Miovision

Role Description

The Senior Field Solutions Engineer (Sr. FSE) serves as a high-impact technical strategist and industry expert dedicated to scaling software adoption and operational excellence. By cultivating deep-rooted technical relationships with agencies and partners across the North East Region, you will act as the bridge between complex infrastructure challenges and our cutting-edge solution suite.

In this role, you aren’t just a vendor; you are an embedded consultant. You will integrate directly into the daily operations of key agencies to lead complex proof-of-concepts (POCs) and oversee strategic initiatives that maximize product utility. Your mission is to ensure that every deployment delivers measurable value, fostering the long-term network growth and software expansion essential to our market leadership.

Objectives and Responsibilities

• Work across city departments:
  • Support Traffic, Transit, Fire, Police, Public Works, and seasonal work like snow management and mobility.
  • Design connected Smart City solutions that meet city-wide goals.
• Act as an embedded consultant:
  • Work inside key agencies’ daily operations and lead strategic initiatives.
  • Review their systems, document the gaps, and build clear plans from where they are today to where they want to be, with support from Miovision and our partners.
  • Capture product and feature needs and help shape our product roadmap.
• Scope and design solutions:
  • Write solution designs, technical documents, and implementation plans for the integrations in each account plan.
  • Look for future integrations with Miovision and third-party systems.
  • Set how each department contributes, help them work together, and track progress with project management teams.
• Run pilots, proofs of concept, and demos:
  • Design and manage all product demos, pilot installations, and proofs of concept (POCs).
  • Show what our products can do and prove their value.
• Manage approvals and specifications:
  • Work with the Approved Products List (APL) team to get products approved in the assigned territory.
  • Work with customers and prospects to update their Intelligent Transportation Systems (ITS) specifications to include our Master Specifications.
• Resolve complex issues:
  • Be the senior contact for problems that stall purchases, delay renewals, or put customers at risk of leaving.
  • Act as the customer’s advocate, and work closely with Product and Support to resolve issues and product gaps.
• Grow accounts:
  • Build account plans, create champions inside agencies, support case studies, webinars, and references, and work through cross-border rules to help large deals close.
• Advise colleagues:
  • Guide Sales, Product, and Support on complex questions and document territory knowledge.
• Customer Product Feedback:
  • Document and work with Miovision product leaders to shape long-term product strategy and roadmap priorities.
• Travel:
  • Represent Miovision in the field (40-50% travel expected).

Qualifications

• Deep domain knowledge of Intelligent Transportation Systems (ITS), traffic management systems, Opticom preemption/priority, and network products.
• In-depth understanding of civic network architecture and communications infrastructure.
• A working knowledge of product development lifecycle principles and basic engineering practices.
• Proven ability to develop compelling business cases and conduct thorough business analysis.
• Comprehensive systems implementation experience.
• Hands-on experience leading pilot projects and delivering engaging demonstrations.
• Working knowledge of public-sector buying processes and agency specifications.
• Strong analytical skills with a track record of diagnosing complex business problems.
• Exceptional planning and organizational skills.
• Clear, persuasive, and adaptable communication skills.
• Ability to travel up to 40-50% of the time.

Benefits

• Comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs.
• RRSP/401K Matching Plan and Variable Incentive Plan.
• Unique Mio-Days and flexible vacation policy.
• Flexible work options, internet subsidy, remote work allowance, and enhanced leave for new parents.