[Hiring] Senior Field Service Technician @Invio Automation

Role Description

A Senior Field Service Technician is responsible for providing service and customer support during field visits or dispatches. This individual must be able to apply mechanical and electrical/pneumatic knowledge to build and test industrial tooling systems according to engineering data. Applying a working knowledge of mechanical and electrical/pneumatic principles as well as the ability to understand wiring diagrams, layout drawings and engineering specifications is required.

Essential Duties and Responsibilities

• Managing all on-site installation, repair, maintenance, and test tasks
• Able to perform mechanical, hydraulic, electrical, and pneumatic troubleshooting, repairs, and maintenance
• Must be able to diagnose errors or technical problems and determine proper solutions
• Must be able to interpret 2D drawings of both mechanical and controls assembly, including controls wiring diagrams and pneumatic controls logic diagrams
• Electrical wiring diagram familiarity is essential
• Support, install, troubleshoot, and validate systems which include pneumatics, servos, VFDs, relays, communication networks, touchscreens, pushbuttons, and robotic integration
• The ability to plumb and wire mechanical ergonomic lift assist tools, secure tools, robotic/automated systems, and special machines to drawings/schematics provided
• The ability to provide consistent and quality driven product results associated with assembling and terminating control panels, controls plates, and wire/tube harness assemblies
• Ability to mechanically assemble various tools and special machines using mechanical, pneumatic, and electrical components in the construction of the machine system
• Demonstrate professionalism in all activities and provide efficient service to internal and external customers
• Ensure continuous improvement of operations and processes
• Must be able to communicate effectively with co-workers and customers both orally and written
• Must be able to operate forklift, scissor lift, etc.
• Must be able to travel internationally
• May require holiday work
• Must be willing to travel up to 100%

Qualifications

• Professional, proactive, and positive attitude
• Passion for exceptional customer service and support
• Sensitivity to unpredictable demands and uncertainties associated with customer service

Other Skills and Abilities

• Ability to install new systems and troubleshoot existing installations of mechanical and pneumatic systems
• Ability to read and understand mechanical and electrical drawings
• Ability to use hand/power tools and possess a basic understanding of machining tools
• Working knowledge of personal computer, keyboard, and software programs
• Working knowledge of manufacturing processes
• Strong interpersonal skills
• Good verbal and written skills
• Proven organizational skills
• Ability to prioritize and work with limited supervision
• Ability to explain how and why specific conclusions were reached
• Ability to maintain confidentiality
• Ability to work well under pressure and to remain flexible to changing schedules and demands

Education

• High School diploma or GED equivalent
• Minimum 8 years’ experience and knowledge in Automotive, Metals, Plastics, Packaging, and Material Handling industries is a plus

Invio Automation’s Core Values

• We take pride in the reliability of our team and the difficult problems we solve for customers
• We deliver real customer value that positively impacts the lives of those around us
• We are dependable. Relationships and trust matter
• Our ingenuity and desire to improve lives will complement our suite of solutions
• We strive to demonstrate that our attention to detail does not start or end with the solutions we engineer and deliver
• We believe exceptional service is better demonstrated than said