[Hiring] Senior Field Service Engineer - Mass Spectrometry @Revvity

Role Description

Revvity is looking for a Senior Field Service Engineer to join our European Service team, supporting our customers across the Netherlands and Belgium. In this role, you will take ownership of the installation, maintenance, troubleshooting, and repair of advanced analytical instrumentation, with a particular focus on tandem mass spectrometry (MS/MS) systems.

We are looking for someone who brings solid hands-on experience with mass spectrometry instrumentation, can confidently troubleshoot complex technical issues, and is passionate about delivering excellent customer service.

• Install, qualify, maintain, troubleshoot, and repair advanced analytical instrumentation, with a focus on MS/MS systems.
• Perform preventive maintenance, instrument calibration, and corrective service activities to ensure optimal instrument performance.
• Diagnose and resolve complex hardware, software, and instrument-related issues independently.
• Provide technical support and guidance to customers, ensuring high levels of customer satisfaction.
• Build and maintain strong relationships with customers through professional, responsive, and reliable service.
• Deliver on-site customer training and provide guidance on instrument operation and maintenance.
• Document all service activities, interventions, and customer interactions accurately in the relevant service systems.
• Collaborate closely with internal technical support, application specialists, and commercial teams to ensure effective customer support.
• Manage your service activities independently, including planning customer visits and prioritizing service requests across your territory.

Qualifications

• A degree in Engineering, Electronics, Mechanical Engineering, Applied Sciences, or a related technical discipline.
• Several years of hands-on field service experience with mass spectrometry instrumentation, ideally including tandem mass spectrometry (MS/MS).
• Strong technical knowledge of analytical instrumentation, including hardware, electronics, vacuum systems, and associated software.
• Proven ability to troubleshoot complex instrument issues and work independently in a customer-facing environment.
• Experience in installation, maintenance, repair, and qualification of laboratory or analytical equipment.
• A strong customer-oriented mindset with excellent communication and problem-solving skills.
• Fluency in English and Dutch; additional language skills are an advantage.
• Willingness to travel regularly within the Netherlands and Belgium, including occasional international travel.
• A valid driving licence.