[Hiring] Senior Facilitator, Experience, Granicus Experience Group @Granicus

Role Description

The Granicus Experience Group (GXG) is Granicus’ in-house digital agency, a cross-functional team of strategists, analysts, communicators, and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centered practices and a design-thinking approach to help our federal, state, and local government customers better connect with the people they serve. We discover better insights, build better experiences, and achieve better outcomes.

Strong candidates for the Senior Facilitator role will have a proven track record of developing digital strategies for clients, preferably for government. Candidates will have experience facilitating workshops, analyzing data to inform strategies, and working on large-scale or program-level projects for clients. Candidates will be experts in owned media communications (website, email, SMS), human-centered design methodologies, as well as community engagement and management. Candidates must have a desire to be part of a data-driven, client-focused, fast-paced team that loves the mission of improving the citizen experience and providing world-class service to government clients.

Qualifications

• 5+ years of consulting, digital strategy, user experience or customer experience preferably in a digital/social media company serving government or at a government agency.
• Proficient in core CX skills, i.e., human-centered design, journey mapping, persona development, content strategy, quantitative and qualitative research methodologies, ideally supporting a government client.
• Proficient in digital-communications tools, preferably the Granicus family of products.
• Solid written, verbal and presentation skills and workshop facilitation skills in a heavy client-facing capacity.
• Experience digesting data and deriving insights that lead to actionable recommendations.
• Strategic thinker with the ability to exercise independence, autonomy, and sound judgment in making account recommendations and decisions.
• Ability to be flexible in a changing work environment and to work well under pressure.
• Experience and/or enthusiasm for working with government.
• Thrive in a fast-paced environment while demonstrating strong personal initiative and on-time delivery of project tasks and deliverables.

Requirements

• Design and facilitate structured, outcome-driven workshops that support discovery, group alignment, and decision-making for federal, state, and local government clients, both in person and virtually.
• Create end-to-end workshop experiences, including clear objectives, agendas, interactive exercises, and synthesis outputs aligned to client goals.
• Facilitate sessions with mixed-seniority stakeholders—from frontline practitioners to executive leadership.
• Apply human-centered design and CX methodologies (journey mapping, personas, ideation, prioritization) to translate insight into action.
• Demonstrate confident in-person facilitation, including room management, group dynamics, timeboxing, and real-time synthesis.
• Lead engaging virtual and hybrid workshops using tools such as Zoom, Teams, and collaborative whiteboards (e.g., Miro/Mural).
• Design custom exercises, worksheets, and breakout activities that support learning, alignment, and decision-making.
• Deliver clear post-workshop outputs, including synthesized insights, documentation, and actionable recommendations.

Benefits

• Flexible Time Off – Take the time you need to rest, recharge, and live your life.
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
• Work From Home Reimbursement – Support a productive home office environment.
• Multiple Health Plan Options – Including a 100% employer-paid plan.
• Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
• Fitness Reimbursement Program – Stay active, your way.
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.
• Paid Parental Leave – For both birthing and non-birthing parents.
• Traditional & Roth 401(k) – With a generous company match.
• Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.
• Online Learning Platforms – Fuel your professional development.
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.