[Hiring] Senior Events Specialist @ServiceTitan

Role Description

We are seeking a highly motivated and detail-oriented Senior Events Specialist to join our team as a full-time employee. This person's primary role will be to provide comprehensive operational and logistical support for our annual user conferences, Pantheon. Reporting to the Events Manager, the Senior Events Specialist will be a critical player in ensuring the flawless execution of key operational pillars, from managing our Pantheon Sponsorship program to overseeing our internal booth strategy and experience.

The ideal candidate will be an organized, customer-focused, and proactive professional with proven expertise in large-scale event logistics and technology. The Senior Events Specialist will also own the strategy, design, and execution of the Pantheon expo halls, delivering a high-impact, revenue-driving, and engaging experience at scale.

This candidate should be passionate about creating engaging, memorable experiences that resonate with attendees, possess energy, creativity, resourcefulness, and be able to remain calm under pressure.

We will consider remote candidates.

Qualifications

• 5-7 years of direct experience in event management, specifically working on large-scale user conferences of 5,000+ attendees.
• Required proficiency and hands-on experience with Cvent (including website builder, registration logic, and reporting).
• Proven ability to manage a high volume of vendor invoices, track expenses, and navigate corporate procurement processes accurately.
• Collaborative team-player with a strong customer-service mindset and high energy.
• Exceptional written communication skills, capable of managing external sponsor expectations and internal employee queries.
• Meticulous attention to detail and a disciplined approach to managing multiple, complex tasks simultaneously.
• Self-motivated and confident in taking ownership of responsibilities within a fast-paced environment.
• Willingness to travel to and provide comprehensive on-site support for Pantheon.
• Hands-on experience working with exhibit houses and managing large-scale expo floor builds, including booth design coordination and on-site execution.

Requirements

• Ownership of several critical execution areas for the Pantheon conference, including:
• Sponsorship Program Management
• Internal Booth Strategy
• Expo Hall Strategy & Experience
• Act as the central point of contact between internal stakeholders, sponsors, and vendors, ensuring seamless coordination throughout planning and execution.
• Oversee on-site expo operations, including move-in/move-out, booth setup coordination, and real-time issue resolution.
• Ensure sponsor compliance with all booth specifications, deadlines, and operational requirements, maintaining a high standard of quality across the expo hall.
• Contribute to additional Pantheon workstreams and special projects as needed, operating as a flexible, high-impact team member supporting overall event execution beyond core ownership areas.

Benefits

• Flextime, recognition, and support for autonomous work.
• Flexible time off with ample learning and development opportunities.
• Comprehensive onboarding program and leadership training.
• Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents).
• FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Parental leave and support, up to $20k in fertility services, surrogacy, and adoption reimbursement.
• Free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.