[Hiring] Senior eBilling Analyst @RR Donnelley

Role Description

Shift: Monday - Friday. 8AM - 5:30PM (Pacific Time)

• 10 yrs of legal e-billing experience desired
• Advanced Excel (VlookUp, Pivot Table) needed
• Experience with Aderant, BillBlast, eBilling Hub needed
• Experience working with clients in different time zones needed
• Pay range: $31.25 - $33.65 hourly

Responsible for the timely submission of electronic invoices and accruals to clients on a monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys and clients in all aspects related to electronic billing.

• Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process.
• Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support.
• Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system.
• Execute accruals, budgets, and information and data requests.
• Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems.
• Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices.
• Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures.
• Communicate with direct reports, manager, and client on job or deadline issues.
• Immediately escalate operational problems or issues to Supervisor or Manager.
• Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures.
• Ensure team provides outstanding service to client, while building strong customer relationships.
• Produce required reports on schedule.
• Assist the team in completing more complex jobs.
• Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction.
• Monitor workflow to ensure jobs are completed efficiently, accurately, and within deadlines.
• Make sure team follows standard operating procedures.
• Train new employees on policies and procedures.
• Maintain all logs and reporting documentation as required.

Qualifications

• Associate’s or bachelor’s degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history.
• Strong analytical and critical thinking skills.
• Minimum of four years of billing experience in a law firm or professional organization required. Five years or more preferred.
• Experience leading employees in areas of process and policy adherence and time and absence tracking.
• Experience curating workflow in an organized manner to meet deadlines occurring quickly and simultaneously.
• Strong computer and problem-solving skills required.
• Familiar with procedures, software, and equipment related to e-billing.
• Ability to cultivate and maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills.
• Attention to detail with emphasis on accuracy and quality.
• Ability to handle sensitive and/or confidential documents and information.
• Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions.
• Ability to make independent decisions and use problem-solving skills in line with appropriate standards/procedures.
• Excellent problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
• Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment.
• Ability to work overtime as needed during peak or critical periods.
• Hands-on familiarity with multiple e-billing vendor systems and outside counsel guidelines.
• Experience with Aderant or Elite/Elite 3E and/or business intelligence products strongly preferred.

Requirements

• The salary range for this role at the noted RRD location is $31.25 - $33.65 / hour.
• Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs.
• Typically, roles follow step progressions to a target rate or set increments over time.
• Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include a sign-on bonus, overtime, shift differential, call-in, and/or stand-by pay.

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance and other voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer/partner discounts