[Hiring] Senior EBA Technical Analyst @Cincinnati Children's

Role Description

The ServiceNow Engineer designs, develops, and supports scalable solutions on the ServiceNow platform that enable disciplined IT governance and operational execution across the enterprise. This role partners with IT Governance leadership, ITSM process owners, and cross-functional technology teams to translate requirements into durable platform capabilities—spanning Incident, Problem, Change, Request, Major Incident, Service Portal/Catalog, CMDB, and Hardware/Software Asset Management.

The Senior Technical Analyst – Service Now ensures platform solutions are built to standards, well-documented, secure, supportable, and aligned to a consistent release and quality model.

• Design, configure, and develop ServiceNow solutions using platform best practices and development standards (e.g., ITSM workflows, flow designer, incident, service portal/catalog, CMDB, ITAM/HAM, SPM, FSM, HCLS, CSM).
• Own technical delivery end-to-end: requirements refinement, technical design, configuration/scripting, testing, deployment support, and post-release stabilization.
• Build maintainable automation using platform features (e.g., workflows, catalog, portal experiences) to reduce manual effort and improve consistency.
• Design and implement integrations between ServiceNow and external systems using APIs and integration patterns.
• Troubleshoot complex platform issues, and implement corrective fixes to improve reliability and performance.
• Participate in platform upgrades and release activities.

Qualifications

• 3+ years of hands-on ServiceNow experience in an enterprise environment, including configuration and development across core ITSM capabilities (Incident, Problem, Change, Request) and operational modules (Major Incident, Service Portal/Catalog).
• Experience working with platform operations practices (platform health, upgrades, operational reporting).
• Supporting CMDB and HAM.

Requirements

• Bachelor's degree in a related field.
• 5+ years of work experience in a related job discipline.

Benefits

• Expected Starting Pay Range: $81,723.20 - $104,208.00 (Annualized pay may vary based on FTE status).
• Remote work opportunity.
• Full-time schedule with day shift (United States of America).
• Regular employee status with 40 weekly hours.

Company Description

Cincinnati Children's is committed to making children's health better through a holistic team approach, caring for patients and their families, and advancing science and discovery.

• Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years.
• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding.
• Recognized as one of America’s Best Large Employers (2025) and America’s Best Employers for New Grads (2025).
• One of the nation's America’s Most Innovative Companies as noted by Fortune.
• Consistently certified as a great place to work.
• A Leading Disability Employer as noted by the National Organization on Disability.
• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC).