[Hiring] Senior Director, Subscription Services and Market Operations @Perch Energy

Role Description

Perch Energy has an immediate opening for a Senior Director of Subscription Services and Market Operations, reporting to the Chief Operating Officer. This role may also be elevated to Vice President of Subscription Services and Market Operations depending on the applicant’s years of experience in Community Solar, business acumen, and historical track record managing subscriptions in complex markets such as Oregon, Virginia, Illinois, and New Mexico.

This role oversees the management of utility partnerships, subscription sizing, bank management, and project compliance for all projects, states, and utility programs. The ideal candidate will also play a crucial part in ensuring the company meets key business objectives and must have refined people leadership and time management skills. You must be able to work proactively to engage internal and external stakeholders to deliver value for our company, developers, and subscribers.

This role is highly visible throughout the organization and interfaces with the Operations Leadership team and key decision-makers to ensure that the management of portfolios are optimized for high performance, increased annual recurring revenue (ARR), and contribution margin.

Duties & Responsibilities

• Lead & inspire a team of managers and analysts to deliver best-in-class subscription management and market operations services for our developer community.
• Identify areas of opportunity to streamline the business via Artificial Intelligence (AI).
• Serve as the Subject Matter Expert for sizing & allocation, banking management, subscriber & project compliance across all markets.
• Establish best practices to achieve and maintain KPIs related to project fill rate, bank management, issue resolution, compliance, and utilization.
• Collaborate closely with the global employee network to ensure timely delivery of allocation submissions.
• Work cross-functionally to ensure subscriber allocation to projects meet LMI criteria for IRA and ITC, and large offtake subscribers are aligned to creditworthiness and underwriting requirements.
• Collaborate with Sales & Onboarding to deliver and maintain a minimum 98% portfolio fill rate.
• Refine and redeploy enhanced utility engagement & issue resolution processes to support faster resolution of data and allocation issues.
• Collaborate with Policy, Legal, and Compliance to standardize compliance management processes, and to maintain compliance with general operations, filing deadlines, and responsiveness to regulatory agencies.
• Maintain Subscription Management Handbook, ensuring timely updates to reflect external or internal changes to policies and procedures.
• Ensure effective Bank Management execution on a monthly and seasonal basis, where applicable.
• Serve as a key stakeholder for ongoing migration and ingestion of large community solar portfolios.
• Lead a team of skilled managers and analysts through due diligence for prospective M&A or portfolio transfer opportunities.
• Work closely with the Chief Operating Officer to simplify and standardize processes across Operations.

Qualifications

• Bachelor's Degree in Economics, Energy, Finance, Business or Administration or a closely related degree. Master’s degree considered a plus.
• 4+ years of Community Solar experience, preferably in Subscription Management, or Enrollments, Billing, Underwriting, QC or Onboarding.
• Must be able to demonstrate high competency in cost and usage-based sizing, and bank optimization strategies, with strong subscription management expertise specifically in Oregon, Virginia, Illinois, Massachusetts, New York, and New Mexico.
• Must have strong existing utility relationships or liaisons in key markets and possess knowledge of Anchor, Large Commercial, and LMI requirements in all markets.
• Advanced MS Excel & PowerPoint is required. Salesforce experience, data management, BI tools, and proficiency with SQL a plus. Strong analytics skills, rigorous attention to detail is a must.
• Solid presentation skills with high-quality execution of deliverables.
• Proven track record of strong cross-team collaboration.
• Ability to problem-solve, find creative solutions, troubleshoot, and build out best practices.
• Be flexible and excited to work in a fast-paced environment with evolving needs.

Benefits

• A remote-first culture – work where you’re most productive and comfortable.
• Flexible paid time off – take time to recharge when you need it, no explanations required.
• 13 company holidays and Summer Fridays – built-in long weekends and early logoffs to soak up the sunshine.
• 12 weeks of paid parental leave – time to focus on your growing family without missing a beat.
• 80–95% company-paid medical, dental, and vision coverage – we've got you (and your loved ones) covered.