[Hiring] Senior Director, PBM Account Services @Navitus Health Solutions, LLC

Role Description

We're seeking an accomplished PBM and managed care leader with a bachelor's degree, 10+ years of experience supporting managed care clients, and 5+ years of experience leading and developing high-performing teams. This role offers the opportunity to leverage your expertise with executive-level consultants and clients to drive strategy, strengthen relationships, and deliver meaningful results. If you're passionate about influencing the future of pharmacy benefits and helping clients achieve better outcomes, you'll find both challenge and impact in this leadership role.

The Sr. Director, Account Services leads strategy, overall service performance, and account service teams for existing PBM clients. The position is responsible for:

• Co-development of long-term account strategy for the Key Account’s clients.
• Communicating across multiple organizational levels including internal/external.
• Leading Client Services teams/projects.
• Developing and executing an annual Strategic Business Plan with account teams and clients.
• Supporting client retention and achieving corporate strategic goals relative to client base and overall customer satisfaction.
• Removing obstacles/solving customer issues in a timely manner.
• Mentoring, providing guidance, training, performance reviews, and other managerial tasks.
• Participating in key strategic Client Consultative Reviews and Strategic Business Plan meetings.
• Strengthening organizational capability and operational effectiveness through process modernization and technology-enabled decision making.

This role is ideal for an accomplished healthcare leader who enjoys building strong client partnerships, leading high-performing teams, influencing strategy, and delivering meaningful results in a mission-driven organization focused on making medications more affordable and accessible.

Qualifications

• Bachelor’s degree from an accredited university required.
• 10+ years of progressive experience interfacing directly with Managed Care clients required.
• 5+ years of progressive leadership experience, which may include leading individual contributors or teams, or equivalent leadership experience such as coaching, mentoring, or leading complex initiatives or projects, required.
• Knowledge of internal operations, as well as an understanding of the clients’ benefit management philosophy, goals, and objectives required.
• Understanding of the PBM industry and the Navitus advantage as compared with its competitors required.
• Knowledge of formulary managed care systems, principles, and practices (e.g., DUR, and prior authorization) required.
• Ability to consistently interact cooperatively and respectfully with other employees.

Requirements

• Provide leadership and oversight for Account Executives and Account Management strategy and tactical execution.
• Communicate effectively with Senior Team at Navitus and C-Suite level externally.
• Attend key Management Committee meetings.
• Oversee the creation and presentation of Strategic Business Plans, Consultative QBRs, and Performance Standard reports to Navitus clients.
• Manage Clients at a strategic level, including Senior-level Client Management teams.
• Build sustainable operational capability by modernizing processes and establishing centralized documentation and standards.
• Champion data-driven decision-making and technology adoption to improve efficiency.
• Lead internal department and corporate projects.
• Responsible for measuring, monitoring, and reporting key performance indicators.
• Create and develop strategic direction for the Client / Clinical Services team.
• Provide ongoing formal training to team members.
• Promote and oversee intentional cross-training strategies.
• Provide expert input to hiring and onboarding processes for team members.
• Travel to Client sites as required.
• Other duties as assigned.

Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance.
• 20 days paid time off.
• 4 weeks paid parental leave.
• 9 paid holidays.
• 401K company match of up to 5% - No vesting requirement.
• Adoption Assistance Program.
• Flexible Spending Account.
• Educational Assistance Plan and Professional Membership assistance.
• Referral Bonus Program – up to $750!