[Hiring] Senior Director, Managed Security Services and Solutions Delivery @Ahead

Role Description

• Key member of the Leadership team.
• Manage a team of support administrators, engineers and/or technical leads within the Security Operations Center.
• Develop service management strategies and identify staff, tools, and specialized support to ensure processes are providing maximum efficiency.
• Primarily responsible for security event monitoring, management, and response.
• Ensure incident identification, assessment, quantification, reporting, communication, mitigation, and monitoring.
• Ensure compliance to Service Level Agreements and Objectives, process adherence, and process improvisation to achieve operational objectives.
• Revise and develop processes to strengthen the current Security Operations Framework, review policies, and highlight the challenges in managing SLAs.
• Responsible for team & vendor management, overall use of resources, and initiation of corrective action where required for Security Operations Center.
• Perform threat management, threat modeling, identify threat vectors, and develop use cases for security monitoring.
• Responsible for integration of standard and non-standard logs in SIEM.
• Creation of reports, dashboards, metrics for managed security operations and presents to leadership team.
• Coordination with stakeholders, build and maintain positive working relationships with them.
• Responsible for team development including product training, threat analysis, managed security services, and soft (people) skills.
• Creation of career path framework from Tier 1 to Tier 3 and beyond.
• Support the managed security specialist sales team with customer relations.
• Maintenance of regular cadence with customers to ensure satisfaction and continued service development.
• Travel 20%.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years’ experience in IT Management or Operations Management in a multi-customer environment.
• High level of oral and written communication skills in order to communicate effectively with colleagues and stakeholders.
• Proficient in Incident Management and Response.
• Experience in security device management including SIEM (Elastic and AlienVault), EDR (Sophos, Crowdstrike, Elastic), Vulnerability Management (Tenable, Rapid7, Qualys) and other security toolsets.
• In-depth knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management etc.
• Experience in threat management.
• Knowledge of various operating system flavors including but not limited to Windows, Linux, Unix.
• Knowledge of applications, databases, middleware to address security threats against the same.
• Proficient in preparation of reports, dashboards, and documentation.
• Excellent communication and leadership skills.
• Experience in performing vendor management.
• Ability to handle high pressure situations with key stakeholders.
• Good Analytical skills, Problem solving and Interpersonal skills.
• Track record of strong leadership.

Requirements

• Desired Educational and Certification Qualifications: CISSP, CCSP, GDAT, GCIA, GNFA.

Benefits

• Medical, Dental, and Vision Insurance.
• 401(k).
• Paid company holidays.
• Paid time off.
• Paid parental and caregiver leave.
• Plus more! See benefits here for additional details.