[Hiring] Senior Director, ICHRA Operations @Gravie

Role Description

We’re looking for a Sr. Director, ICHRA Operations to be responsible for the assembly-line that sends applications and payments for Gravie’s ICHRA members to health insurance carriers nationwide. This role requires a combination of strategic ownership and operational immersion.

• Accountability for the performance, optimization, and evolution of key operational processes:
• Application intake and submission workflows, ensuring speed, accuracy, and scalability
• Carrier engagement and partnership processes, strengthening reliability and strategic alignment
• Financial transaction operations, ensuring integrity, reconciliation, and operational efficiency across all payment flows
• Process excellence and operational rigor by conducting a deep, data-driven diagnostic of current-state systems, workflows, and performance to identify bottlenecks, failure points, and scaling constraints
• Opportunities to leverage automation, advanced analytics, and AI to improve efficiency and enhance stakeholder experience
• System-integrity and processes ironclad with robust error and reporting monitoring, fail-safe mechanisms, and elimination of manual quality checks, where applicable
• Cross-functional initiatives from planning through execution
• Partnership with Product, Engineering and Data teams to design and implement scalable, tech-enabled solutions
• Building and overseeing robust launch, training and change management planning for any new technology initiatives impacting the Operations department
• Define, monitor, and continuously refine KPIs that provide visibility into operational health, risks, and opportunities
• Workforce planning and efficiency by developing dynamic staffing and utilization models that align with demand variability
• Partnership with Gravie Care call center and Account Management teams to ensure operational processes enable no lapse in best-in-class member service levels and employer retention
• Commitment to core Gravie competencies of being authentic, curious, creative, empathetic and outcome oriented

Qualifications

• 10+ years in healthcare operations or strategy, preferably in the payor and/or management consulting space
• 5+ years senior leadership experience
• A relentless dedication to assembly-line process and rigor
• Proven track record of building, scaling, and optimizing operational systems in high-growth or start-up environments
• Strong analytical and systems thinking capabilities, with the ability to translate insights into durable operational solutions
• A hands-on leadership style with a willingness to dive into the details

Requirements

• Management consulting background (extra credit)
• MBA (extra credit)
• Experience with ICHRA, health insurance operations, or fintech environments (extra credit)
• Familiarity with AI-driven operational optimization (extra credit)
• Optimizing staffing models with highly seasonal demands (extra credit)

Benefits

• Great overall employee experience with opportunities for career growth
• Meaningful mission-driven work
• Above average total rewards package
• Salary range: $166,725 - $277,875 annually
• Eligible to participate in Gravie’s annual bonus program
• Stock options may also be awarded as part of the compensation package
• Unique benefits program including alternative medicine coverage, generous PTO, up to 16 weeks paid parental leave, paid holidays, a 401k program, transportation perks, education reimbursement, and paid paw-ternity leave