[Hiring] Senior Director, Denials @Aspirion

Role Description

The Senior Director is accountable for end-to-end performance across defined segments of the denials lifecycle, owning throughput, cycle time, quality, and revenue outcomes. This role operates within a tech-enabled, functionally specialized model designed to scale through automation, clear ownership, and optimized workflow orchestration. This role ensures alignment across teams, leads large-scale initiatives, and optimizes workflows to improve performance, scalability, and efficiency.

Operating at the intersection of strategy and operations, this leader translates business priorities into executable plans that deliver measurable outcomes. The Senior Director drives cross-functional execution, ensuring alignment, leading large-scale initiatives, and optimizing workflows to improve performance, scalability, and efficiency. In partnership with Operations, Product, Finance, and Client Success, this role drives end-to-end throughput, revenue realization, and operational excellence.

Impact you will make

• Drive end-to-end performance across the denials lifecycle by ensuring work is aligned, streamlined, and executed with clear ownership and accountability.
• Deliver measurable improvements in throughput, cycle time, quality, and revenue realization through workflow optimization and disciplined execution.
• Lead the successful execution and scaling of large, cross-functional initiatives that advance operational capability and business performance.
• Eliminate silos and strengthen coordination across teams, enabling seamless handoffs and consistent outcomes across the lifecycle.
• Build organizational capability by developing leaders, reinforcing accountability, and establishing repeatable, scalable ways of working.
• Enable the business unit to consistently achieve target operating model performance, supporting profitability, efficiency, and long-term growth.

What you will do

• Drive alignment across functions to ensure seamless end-to-end workflow execution, clear ownership, and accountability.
• Lead and operationalize large-scale, cross-functional initiatives, including automation, workflow redesign, and performance improvement efforts.
• Translate business priorities into clear execution plans, ensuring initiatives move from concept to measurable outcomes.
• Evaluate and optimize workflows to improve throughput, cycle time, quality, and scalability across the denials lifecycle.
• Ensure alignment between workflow statuses, system routing, and functional accountability.
• Identify and resolve bottlenecks, inefficiencies, and gaps in ownership, ensuring work is routed and executed effectively.
• Establish and reinforce performance frameworks and accountability structures to drive consistent, predictable results.
• Partner cross-functionally with Finance and Client Success to align on priorities, capabilities, and performance expectations.
• Partner with Product and Engineering to scale automation and reduce manual intervention across the lifecycle.
• Monitor performance trends and leverage data to drive decision-making, prioritize efforts, and deliver continuous improvement.
• Monitor automation performance, identify failure points, and drive rapid resolution to maximize throughput.
• Build and scale a high-performing leadership structure, including Directors, Managers, and Supervisors.
• Establish clear performance expectations, productivity standards, and accountability frameworks across all levels.
• Drive organizational design and role clarity to support scalable growth.
• Drive adoption and performance of AI-enabled workflows of new processes, tools, and capabilities to ensure sustainable change and long-term scalability.
• Operate and diagnose in parallel—delivering results while identifying structural gaps in workflows, ownership, and system design.

What you will bring

• Strong strategic and operational leadership capability with a demonstrated ability to translate business priorities into executable plans and measurable outcomes.
• Proven ability to lead large-scale, cross-functional initiatives and drive alignment across Operations, Product, Finance, and Client Success.
• Deep expertise in end-to-end revenue cycle management, with a strong focus on denial management, payer dynamics, and performance drivers.
• Strong financial and business acumen with the ability to connect operational performance to revenue, cost, margin, and overall business outcomes.
• Experience designing, optimizing, and scaling operating models, workflows, and organizational structures to support growth and efficiency.
• Data-driven mindset with the ability to leverage KPIs, dashboards, and performance insights to drive decision-making, prioritization, and continuous improvement.
• Proven ability to lead organizational change and transformation, including driving adoption of new tools, workflows, and capabilities at scale.
• Strong analytical and problem-solving skills with the ability to identify trends, uncover root causes, and implement sustainable solutions.
• Executive presence with strong communication and influencing skills, capable of driving alignment and accountability across senior stakeholders without direct authority.
• Demonstrated ability to build, lead, and develop high-performing teams and leadership bench strength.
• Ability to operate effectively in ambiguous, fast-paced environments, making sound decisions with incomplete information while maintaining forward momentum.
• Experience operating within or designing functionally specialized operating models that align work to the right role, at the right time, supported by technology.

What we would like to see

• Bachelor’s degree in Healthcare Administration, Business, Finance, or a related field preferred.
• 8-12+ years of experience in Revenue Cycle Management, with deep expertise in denial management.
• Experience leading multi-functional teams or end-to-end operational segments.
• Proven track record of driving large-scale operational or transformational initiatives.
• Experience partnering with Product, Finance, and Client Success in a cross-functional environment.
• Strong understanding of payer dynamics, denial trends, and revenue cycle performance drivers.
• Experience operating in a metrics-driven, performance-focused environment.
• Demonstrated ability to drive workflow optimization and process improvement at scale.

Core expectations

• Demonstrate integrity and ethics in day-to-day tasks and decision making, operate effectively in the environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities.
• Support Compliance Program by adhering to policies and procedures pertaining to HIPAA, GLBA, FCRA, and other laws applicable to business practices; this includes becoming familiar with Code of Ethics, attending training as required, notifying management when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations.
• US remote-based colleagues are not permitted to work from a location outside of the United States, at any time, without prior, written approval.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared.

Aspirion is an Equal Opportunity Employer and does not discriminate on the basis of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law.