[Hiring] Senior Director, Customer Identity and Access Management @Zillow

Role Description

As Sr. Director of Customer Identity and Access Management, you will own the strategy, execution, and maturity of Zillow's customer identity platform. You will lead three engineering teams through frontline Engineering Managers and directly support two Principal Engineers who anchor the technical direction of the platform.

• Three programs define the next two years of this org's work:
  • Centralized Authentication Platform: Consolidating authentication across Zillow Group's brands and surfaces onto a single platform built on a commercial IdP.
  • Fine-Grained Authorization Platform: Building an authorization service that lets product teams express and evaluate permissions at the resource level.
  • Consumer Domain - Centralized Customer and Identity services: Filling out the domain with authoritative customer and identity services.
• We are looking for a strong, experienced leader from a high-volume software or platform engineering background.
• You will set multi-year technical roadmaps, own the operational budget and vendor strategy for your organization, and serve as Zillow's senior voice on customer identity, authentication, and authorization.

Qualifications

• 12+ years of high-volume engineering experience, with at least 5 years leading through managers in a technology organization.
• Roots in software or platform engineering.
• Deep knowledge and experience of identity and access management concepts and best practices.
• Strong working understanding of OAuth 2.0, OpenID Connect, SAML, and JWT.
• Hands-on background with commercial IAM platforms such as Auth0, Okta, or Ping Identity.
• Experience delivering platform capabilities consumed by many teams.
• Deep cloud experience (AWS, Google Cloud, Azure, etc.).
• Exceptional communication skills.
• A talent magnet with a reputation for hiring, coaching, and developing engineers and managers.
• BS in Computer Science or a related technical field, or equivalent experience.

Requirements

• Experience building or operating a fine-grained or relationship-based authorization system.
• Experience leading a migration or consolidation of authentication across multiple brands.
• Background in high-volume, consumer-scale B2C identity.
• Familiarity with domain-driven design.
• Proficiency in at least one backend language (Go, Java, Python, or similar).

Benefits

• Competitive base salary.
• Equity awards based on factors such as experience, performance, and location.
• Flexible work arrangements through Cloud HQ.