[Hiring] Senior Director Business Architecture and Process Excellence @Florida Blue

Role Description

Guidewell's Transformation Office (TO) converts the company's strategy into a disciplined, resourced, and governed program of work. The Senior Director, Business Architecture and Process Excellence, leads two disciplines that translate enterprise strategy into a designed, sequenced program of change:

• Business architecture (defining the target-state capability and operating model)
• Process excellence (redesigning the workflows that get the enterprise to that target state)

Reporting directly to the VP of Transformation and Performance, this role ensures the enterprise's target-state capability model and its process redesign priorities are built from the same source of truth rather than disconnected plans. This role operates as a peer-partner to the other TO leaders and is accountable for ensuring the business architecture and process excellence decisions this organization makes are reflected accurately and on schedule in the enterprise transformation scorecard, including the scorecard's AI-adoption metrics.

Qualifications

• 10+ years’ related work experience in business architecture, process excellence/continuous improvement, and product management.
• 5+ years’ direct supervisory/management experience.
• Related Bachelor’s degree or additional related equivalent work experience in Business, finance, engineering, or a related field.
• Experience translating enterprise strategy into capability models, process redesigns, and an AI product roadmap within a large, complex, matrixed organization.
• Demonstrated experience leading a multi-disciplinary organization, including managing managers across more than one of these functions.
• Ability to operate credibly across two distinct professional disciplines with different methodologies and vocabularies.
• Working knowledge of AI/ML product concepts sufficient to lead a team of business architects and business process practitioners.
• Comfort making resourcing and prioritization trade-offs across functions with competing demands.
• Strong organizational and planning skills; proven ability to manage and monitor multiple work-streams in parallel.

Requirements

• Master’s degree (preferred).
• Experience managing managers / a multi-function organization of 15-20+ FTEs spanning at least two of: business architecture, process excellence, product management.
• Experience in health insurance, healthcare, or another regulated industry.
• Certification in one or more relevant disciplines (e.g., Lean Six Sigma Black Belt, TOGAF or Business Architecture certification, Certified Scrum Product Owner).
• Prior experience standing up or scaling an AI product function.

Benefits

• Medical, dental, vision, life and global travel health insurance.
• Income protection benefits: life insurance, short- and long-term disability programs.
• Leave programs to support personal circumstances.
• Retirement Savings Plan including employer match.
• Paid time off, volunteer time off, 10 holidays and 2 well-being days.
• Additional voluntary benefits available.
• A comprehensive wellness program.

General Physical Demands

• Sedentary work: Exerting up to 10 pounds of force occasionally to move objects.
• Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences).

Annualized Salary Range

• $180,000 - $292,500
• Typical Annualized Hiring Range: $180,000 - $225,000

Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.