[Hiring] Senior Digital Transformation Consultant @Docusign

Role Description

The Senior Digital Transformation Consultant (DTC) will engage with key strategic customers that have implementations involving multiple sites, multiple business units, multiple regions or deployments of massive scale. The DTC operates with considerable independence to drive significant, large-scale value for Docusign's most strategic global customers by providing expert leadership on:

• Docusign Center of Excellence (COE) creation
• Use-case identification (e.g. intake, prioritization, roadmap creation)
• Industry best practices and change management
• Key performance indicator (KPI) definition and tracking
• Program-level reporting of accomplishments, risks, and return on investment (ROI)

This role will work in concert with the other members of the Professional Services team as well as Account Executives, Sales Engineers, Customer Success Account Managers, and Engagement Managers to execute key account strategies. The Digital Transformation Consultant ultimately deploys to ensure customers fully leverage and get value from all aspects of Docusign capabilities leading to a modern Intelligent Agreement Management (IAM) platform.

This position is an individual contributor role reporting to the Director of Digital Transformation Services.

Responsibilities

• Lead customers through the business and organizational impact of digital transformation, providing expert short and long-term change management strategies
• Act as the primary control point for commercial project oversight, including deal structuring, ROI estimation, and Statement of Work (SOW) drafting
• Direct the creation of strategic programs, charters, roadmaps, and business cases to drive alignment and secure buy-in from executive stakeholders across diverse business units
• Facilitate executive-level workshops and strategic discovery sessions to define digital transformation vision and execution plans
• Deliver expert, industry-tailored points of view on regulatory compliance, competitive landscape, preferred authentication, and prioritized digital transformation initiatives, based on successful global deployments
• Lead the analysis of legacy Agreement applications to provide prescriptive guidance and architect a multi-year roadmap for moving to a modern Docusign IAM platform, including end-to-end process maps charting ROI versus complexity
• Manage program-level risks and issues, independently executing executive-level escalation protocols when necessary
• Advise customer technical teams on optimal solution architecture and integration points (APIs, webhooks, authentication)
• Define and track KPIs and ROI to validate and drive ongoing platform adoption across the enterprise
• Mentor and coach less experienced DTCs and cross-functional teams on project implementation and resource planning best practices
• Travel up to 25% of the time

Qualifications

• 8+ years of background in a business and technical consultative role with executive level interaction with a Bachelor's degree; or 6+ years of related experience with a Master's degree
• 5+ years of external, customer-facing experience within a SaaS or Professional Services environment
• Experience managing large-scale, enterprise-level projects within matrixed organizations
• Experience achieving high methodology compliance (e.g., 90%+) in a program management capacity
• Experience with global eSignature regulations (e.g., eIDAS, UETA, ESIGN) and data governance best practices

Preferred Qualifications

• External customer facing experience with large, global, matrixed enterprise accounts
• Excellence at articulating vision and expertly planning and commercially overseeing execution of large-scale, multi-year projects
• Demonstrated ability to successfully resolve situations that are broadly defined, complex, diverse, and often, unprecedented
• Technical background, infrastructure or development experience, and is leveraged as a Subject Matter Expert (SME) in specific product areas or industries
• Experience working in a matrixed organization and proactively leveraging an internal/external network to achieve company and departmental objectives
• Superior proactive and succinct communication, presentation, and workshopping skills that are clear and understandable to both technical and non-technical audiences
• Proven track record of success working within a Professional Services
• Experience leading executive-level workshops and strategic discovery sessions

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

• California: $135,100.00 - $201,450.00 base salary
• Illinois, Colorado, Massachusetts and Minnesota: $131,800.00 - $191,200.00 base salary
• Washington, Maryland, New Jersey and New York (including NYC metro area): $131,800.00 - $195,925.00 base salary
• Washington DC: $135,100.00 - $195,925.00 base salary
• Ohio: $128,200.00 - $185,875.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice

Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.