[Hiring] Senior Demand Planner @Paula's Choice Skincare

Role Description

This role is responsible for elevating demand planning from a fragmented, channel-by-channel activity into a single, disciplined global process. You’ll own the demand step of S&OP, drive a consistent forecasting methodology across NAM, APAC, EU and ANZ, and lead the aggregated, category-level global demand plan in partnership with regional planners who own SKU-level forecasts. Working with Commercial, Marketing, Finance and Supply, you’ll build the consensus demand plan, sharpen launch and in-month forecasts, and surface demand shifts early enough for the business to act. You’ll also be a pivotal member of the implementation team for our new demand planning solution.

Primary Responsibilities

• Develop and maintain an accurate rolling 18-month global demand plan, keeping assumptions consistent across base trends, new launches, samples, promotions, retention strategy changes, and holiday and peak volumes.
• Own the aggregated, category-level global demand plan for revenue-generating units, partnering with category and regional/market planners who own SKU-level forecasts so the two levels reconcile.
• Lead the demand step of a newly formalized, integrated S&OP process spanning Demand, Supply, Commercial, Marketing and Finance, including monthly demand reviews with regional partners.
• Build the consensus demand plan with Commercial, Marketing, Finance and Supply, and represent demand planning at the consensus and executive tiers of S&OP, clearly communicating risks, opportunities and key assumption changes.
• Establish and own demand planning KPIs, including forecast accuracy, bias, and forecast value add, measured consistently by region, category and forecast horizon. Use root-cause analysis of misses to drive measurable improvement in methodology, assumptions and inputs.
• Drive accuracy of new product launch forecasts through rigorous analysis of distribution builds, velocity expectations and comparable launch performance, and refine post-launch as actuals come in.
• Run an in-month global pacing view that surfaces revenue risks and opportunities early enough for Supply and Commercial to act.
• Deliver timely in-season analysis of promotions, events and launches so stakeholders understand results, forecast implications and downstream impacts.
• Flag demand shifts that create supply constraints or excess inventory risk, and partner with inventory and supply teams to align on resolution.
• Serve as a key member of the implementation team for the new demand planning solution, helping shape process design, forecasting methodology and KPI reporting within the tool.
• Prepare written analyses, documentation and reporting that build a consistent, well-understood demand planning process across regions.
• Other responsibilities as assigned.

Qualifications

• At least 5-7 years relevant work experience in demand planning or merchandise planning.
• Advanced Excel skills using large data sets; building ad hoc analysis and reporting.
• Detail oriented, self-starter with a successful record of bringing projects to completion.
• Experience communicating with senior management and cross-functional partners, providing awareness of critical issues and action plans for resolution.
• Ability to drive change as subject master expert in small and large scale process improvements and system implementations, with capability to influence at all levels.

Requirements

• Experience with PowerBI, Oracle Demand Planning & Netsuite.
• Prior knowledge of personal care & beauty products.

Benefits

• A robust benefits package including health, vision, dental, retirement and more.
• Flexible spending account, Employee assistance program.
• Fitness perks, meditation app membership, and more.
• Product samples and discounts.
• Generous PTO.

Company Description

Paula’s Choice, a global skincare leader founded in 1995, empowers individuals to define beauty on their own terms through science-backed products. Our mission comes to life through four core values that guide our actions, decisions, and impact:

• Build Trust: We set the standard for skincare, transparency, and shared knowledge.
• Be Bold: We lead through innovation and by challenging the status quo.
• Act with Kindness: We operate with respect and care—for our customers, colleagues, and the planet.
• Create Community: We believe in the power of connection—whether educating customers, supporting each other, or giving back, we grow stronger together.