[Hiring] Senior D365 Customer Engagement Administrator @SavATree

Role Description

SavATree is seeking an experienced, hands-on Microsoft Dynamics 365 Customer Engagement administrator to own the health, usability, and day-to-day operation of its CE platform. This role will support Dynamics 365 Sales and Field Service, Dataverse, and the broader Power Platform as SavATree establishes Dynamics 365 as the backbone for lead-to-cash and field-service operations across a growing, multi-location business.

The Senior D365 CE Platform Administrator will serve as the operational owner of the platform:

• Keeping environments stable, secure, supportable, and ready for change.
• Translating business needs into durable configuration.
• Overseeing the CE managed-services relationship.
• Owning the support and enhancement backlog.
• Managing releases and access.
• Resolving complex production issues in partnership with business owners and technology teams.

This is not a ticket-only administrator role.

The successful candidate will bring sound judgment, disciplined platform practices, and enough technical depth to challenge weak designs, simplify where possible, and know when an issue requires engineering or architecture support.

Qualifications

• Seven or more years of experience supporting enterprise business applications.
• At least five years of hands-on administration and configuration of Microsoft Dynamics 365 CE in production environments.
• Demonstrated experience with Dynamics 365 Sales and Field Service.
• Strong working knowledge of Dataverse, Power Apps model-driven applications, and Power Automate.
• Practical experience with application lifecycle management and managed solutions.
• Experience diagnosing issues involving plug-ins, flows, business rules, and data quality.
• Strong analytical, documentation, and communication skills.

Requirements

• Experience directing an application managed-services provider.
• Experience managing a production support and enhancement backlog.
• Strong working knowledge of environment administration and role-based security.
• Experience stabilizing an inherited Dynamics 365 implementation.
• Microsoft certifications related to Dynamics 365, Power Platform, or Azure.

Benefits

• Remote work opportunity.
• Competitive salary range: $112,000-$130,000 per year.
• Up to 10% travel.

Leadership Attributes

• Seasoned and steady: brings perspective from operating real production environments.
• Hands-on and accountable: works directly in the platform and owns outcomes.
• Pragmatic: favors simple, supportable solutions.
• Curious and candid: asks strong questions and surfaces risks early.
• Collaborative: builds trust with business users and technology peers.

Role Boundaries

This role is the senior operational owner and administrator for the CE platform. It performs advanced configuration and troubleshooting but does not replace architecture, integration engineering, custom development, product ownership, or business process ownership.