[Hiring] Senior Cybersecurity Solutions Engineer @Center for Internet Security

Role Description

The Senior Cybersecurity Solutions Engineer is part of the Sales and Business Services (SBS) department, which resides on the Sales Solutions Engineering team and reports to the Manager of Cybersecurity Solutions Engineering. This is a hybrid pre-sales and post-sales engineering role supporting U.S. State, Local, Tribal, and Territorial (SLTT) and Education (SLED) customers across the full CIS portfolio.

• CIS Managed Detection and Response (CIS MDR, delivered via CrowdStrike GovCloud and Sophos commercial cloud)
• Managed/Extended Detection and Response (MXDR)
• Malicious Domain Blocking and Reporting (MDBR and MDBR+)
• Albert Network Monitoring and Management
• CIS Hardened Images
• CIS SecureSuite
• Networking and cloud security

Serving as a subject matter expert (SME) across this portfolio, the Senior Cybersecurity Solutions Engineer works hand in hand with CIS Services Account Executives and the Technical Account Management (TAM) team within the CSE/TAM operating model to drive opportunities from technical discovery and solution design through onboarding, adoption, issue resolution, and expansion.

The ideal candidate is an empathetic and proactive self-starter with a team-lead mentality; someone who works directly with customers, owns issues end to end, and sets the technical standard for the team through mentorship, enablement, and example. This role also serves as a trusted technical voice to Product Management and executive leadership, translating field and customer insights into product and business decisions.

What You'll Do:

• Serve as the technical SME across the CIS portfolio.
• Provide hybrid pre-sales and post-sales engineering support.
• Own the technical customer onboarding experience for assigned accounts.
• Partner directly with CIS Services Account Executives and Senior Account Executives throughout the government sales cycle.
• Operate within the CSE/TAM operating model alongside the Technical Account Management team.
• Proactively engage customers and internal stakeholders through direct communication.
• Act as a technical team lead and mentor.
• Develop enablement content, runbooks, demonstration environments, and best-practice documentation.
• Deliver professional presentations and technical demonstrations.
• Serve as the voice of the customer; synthesize field feedback to inform Product Management priorities.
• Identify cross-sell and upgrade opportunities.
• Track all account contact, opportunities, and support activity in Salesforce.
• Represent CIS in a general capacity and present at conferences or product meetings as necessary.
• Other tasks and responsibilities as assigned.

Qualifications

• Bachelor's degree in technical or business discipline.
• 5+ years of sales engineering, solutions engineering, or technical account management experience in cybersecurity.
• Deep knowledge of managed security services, including MDR, EDR/XDR/MXDR, NDR/IDS, and DNS-layer security.
• Strong network engineering fundamentals (TCP/IP, routing, firewalls, network sensor/IDS deployment).
• Working knowledge of cloud platforms (AWS, Azure, or GCP).
• Understanding of U.S. SLTT government environments, procurement, and public-sector sales cycles.
• Demonstrated experience mentoring, training, or technically leading other engineers.
• Proactive, customer-first communication style.
• Strong presentation and communication skills, both verbal and written.
• Familiarity with Salesforce and Microsoft Office.
• Ability to work independently and collaboratively in a fast-paced environment.
• Ability to travel as needed.
• Must be authorized to work in the United States.

It's a Plus if You Have:

• Experience supporting or working within U.S. SLTT agencies, nonprofits, or MS-ISAC/EI-ISAC member organizations.
• Related security and technical certifications (e.g., Security+, CISSP, GIAC, CrowdStrike CCFA/CCFH, Sophos certifications, cloud certifications).
• Experience with security operations center (SOC) workflows, incident escalation, and vulnerability management.
• Experience with MS Windows (including Windows Server), Linux, VMware vSphere and Workstation, and scripting.

Compensation Range

USD$93,300.00 - $163,200.00