[Hiring] Senior CRM System Administrator @SchoolMint

Role Description

We are seeking a detail-oriented and tech-savvy Systems Administrator with a strong background in CRM management—specifically HubSpot and Salesforce—to join our growing team. This role is ideal for someone who combines a deep understanding of IT systems with a background in accounting and computer science, and who has hands-on experience tracking and reporting SaaS business metrics.

Location:

Remote in select US states and San Jose, Costa Rica.

Hours:

Available to work core hours aligned with the Eastern (EST) or Central (CST) time zones.

What will I do?

• CRM Administration:
  • Manage, configure, and maintain CRM platforms (HubSpot and Salesforce).
  • Implement workflows, custom fields, integrations, and data hygiene processes.
  • Collaborate with Sales, Marketing, and Customer Success teams to optimize CRM usability and performance.
• Systems Management:
  • Oversee system infrastructure related to CRM and other business software tools.
  • Monitor performance and ensure system reliability and security.
• SaaS Metrics & Reporting:
  • Track and report key SaaS metrics such as MRR, ARR, CAC, LTV, churn, and customer engagement.
  • Develop dashboards and regular reports to provide visibility into performance and growth.
• Cross-Departmental Collaboration:
  • Partner with Finance and Executive teams to align metrics and reporting with business goals.
  • Provide training and documentation to end-users as needed.

Qualifications

• Bachelor’s degree in Accounting, Computer Science, or a related field.
• 3–5 years of experience in system administration, with a focus on CRM platforms.
• Strong background in CRM backend configuration, automation, and integration for Salesforce and HubSpot.
• Strong understanding of CRM data structures and reporting tools.
• Experience with SaaS business models and associated KPIs/metrics.
• Familiarity with system integrations, APIs, and automation tools.
• Proven experience in end-to-end system migration projects.
• Certifications in Salesforce.
• Strong analytical and problem-solving abilities.
• Excellent communication and collaboration skills.
• Detail-oriented with a passion for process improvement.
• Hard-working, independent, and able to thrive in a fast-paced environment.

Preferred Qualifications

• Experience with tools such as Salesloft, Planhat, Totango, Zendesk, and Dataloader.
• Familiarity with SQL, APEX, and other querying or scripting tools used for data management and CRM customization.
• Experience with HubSpot administration.

Benefits

• Comprehensive Health Benefits:
  • Medical, Dental, Vision, Employee Paid Life Insurance, and Disability Insurance.
• Paid Time Off Benefits:
  • PTO, Sick Days, Floating Holidays, Volunteer Day, and Winter Recess.
• 401(K):
  • Including employer contribution after a 90-day waiting period.
• Professional Development:
  • Educational Assistance Program, industry conference access, and internal training resources.
• Inclusive Culture:
  • Work in a no-jerks-allowed environment where teamwork and creativity are central to our success.