[Hiring] Senior Credentialing, Licensing, and Provider Operations Coordinator @Tia

Role Description

We are seeking an experienced Senior Clinical Operations Coordinator to lead and execute our credentialing and licensing workflows while driving high-priority operational initiatives. This is a highly executional role for a seasoned professional who thrives in the details and can independently manage the complexities of provider compliance and licensure as we scale. You will be the primary engine driving our providers to be audit-ready and compliant, serving as the subject-matter expert for licensure and credentialing tracking across all service lines.

What You’ll Do

• Licensing Strategy & Execution: Oversee the end-to-end medical licensing process for NPs, RNs, MDs, and PAs, navigating specific rules and variations across different states to ensure seamless expansion.
• APP Supervision Tracking: Manage and track Advanced Practice Practitioner (APP) supervision agreements and collaborative practice filings as aligned with state-specific licensing support strategies.
• Licensure Tracking & Real-Time Monitoring: Maintain accurate, real-time tracking of provider licensure status within the Oscar system. Proactively review and resolve "flags" from real-time monitoring and licensing verification systems to prevent compliance lapses.
• Lead Credentialing Point-Person: Independently manage day-to-day credentialing and re-credentialing workflows end-to-end for an expanding provider network.
• Provider Coaching & Communication: Proactively guide providers through application submissions and upcoming renewals, using your expertise to "unblock" their progress and resolve potential issues.
• Compliance & Audit Readiness: Maintain clean, audit-ready provider files and develop advanced tracking systems for expirables (DEA, licenses, etc.) to ensure zero lapses in compliance with all applicable laws and regulations.
• Strategic Partnerships: Act as the primary liaison with health system partner credentialing teams and state licensing entities to ensure accurate completions and unblock complex delays.
• Cross-Functional Execution: Drive clinical operations projects by updating complex trackers and communicating status, risks, and blockers to physician leadership.
• Onboarding Oversight: Ensure full compliance and provider enrollment before "go-live," tracking progress across multiple cohorts simultaneously. Partner with People Ops and Clinical Ops to coordinate onboarding timelines. Flag risks early and escalate when timelines are at risk.

Qualifications

• 3+ years of direct experience in healthcare operations, credentialing, licensing, or provider onboarding (MD, DO, NP, PA) across multiple states.
• Deep familiarity with medical licensing boards, payer enrollment, CAQH, and provider data management.
• Meticulous attention to detail and strong organizational discipline in managing complex multi-state provider data.
• Mastery of Google Sheets, Microsoft Excel, and credentialing software; you don't just use systems, you optimize them.
• A proactive communicator who can navigate complex relationships with physician leadership and state boards with high professional competence.
• (Highly Preferred) Experience navigating the fast-paced, autonomous environment of a digital health startup.

Benefits

• Competitive salary based on experience, location, and business needs - Compensation range for this position is $70,000 - $80,000 per year.
• Paid time off, sick leave, and dedicated learning time off.
• Medical, dental, and vision benefits effective from day one.
• Professional development support and a mission-driven team culture.