[Hiring] Senior Consultant: HLTH Platform @Hyve Group Ltd

Role Description

We're seeking an insightful and proactive Senior Consultant to join our HLTH Community! If you're passionate about health technology and driven to support innovative projects through high-quality research, engaging content, and client-focused account management, this role could be your perfect fit.

Our ideal Senior Consultant has a mix of strategic thinking, problem-solving skills, and the ability to dive into the world of health technology, delivering actionable insights to our clients. In this role, you’ll manage several key client accounts, craft highly informative and engaging content, and contribute to data-driven projects. If you thrive in a dynamic, customer-first, team-based environment and are as curious as you are straightforward, we want to hear from you!

As part of your job, you’ll be:

• Account Management (Client-Facing):
  • End-to-end account management: Retain, renew, upsell.
  • Overseeing communication and engagement for up to 5 key client accounts, understanding each client's portfolio, priorities, and challenges.
  • Maintaining exceptional service quality, addressing client needs, and providing updates with clarity and consistency.
  • Building and nurturing relationships with clients, consistently achieving high NPS scores, and positive feedback.
  • Proactively providing upsell opportunities and options for future engagement.
• Business Development:
  • Identifying and engaging new potential clients and projects.
  • Responsible for an individual book of business, leveraging new and existing contacts.
• Project Support & Strategic Insights:
  • Leading or supporting the development of research-driven reports and presentations that provide clients with strategic recommendations.
  • Conducting in-depth market data analysis, competitive intelligence, and research to build a robust foundation for projects.
  • Presenting research findings to clients, aligning insights with client objectives and ensuring the work answers their key questions.
• Health Technology Expertise:
  • Staying on top of critical healthcare topics, trends, and emerging technologies relevant to HLTH and our client base.
  • Continuously expanding your knowledge to ensure you bring valuable insights and recommendations in every interaction.
• Content Creation & Engagement:
  • Producing original, concise, and impactful content tailored for the HLTH Community, including reports, blog posts, and articles.
  • Researching and writing on key healthcare topics, ensuring content is highly informative, up-to-date, and engaging.
  • Achieving and maintaining high engagement scores on published content by understanding audience needs and trends.
• Performance KPIs:
  • Client retention, renewal & upsell.
  • New business generation.
  • High-Quality Strategic Research & Analysis: Provide thorough, accurate, and complete research that resonates with client objectives (measured by feedback and NPS scores).
  • Exceptional Content Quality: Consistently produce content that increases engagement within the HLTH Community.
  • Client Satisfaction & Timeline Adherence: Meet or exceed client expectations in terms of quality, insights, and timely delivery.
  • Collaborative Team Player: Actively support and contribute to team efforts, embodying HLTH values of customer focus, curiosity, and teamwork.

Qualifications

• Meaningful experience in the health tech space (at least 3 years).
• Pharma experience (at least 4 years) is highly valued.
• Consulting experience (at least 3 years) is preferred.

Requirements

• Strong abilities in data interpretation, strategic problem-solving, and insight generation.
• Excellent writing skills with command of the English language.
• Attentive listener who engages actively with clients and understands their needs.
• Collaborative with great etiquette; proactive in supporting team goals.
• Thoroughness in gathering and presenting information, with a commitment to quality.

Benefits

• Work alongside passionate experts at the forefront of health technology.
• Contribute to projects that drive real change in the healthcare industry.
• A culture that values straightforwardness, teamwork, curiosity, and a customer-first approach.