[Hiring] Senior Configuration Management Database Engineer @Mercury Insurance Services, LLC

Role Description

The primary purpose of the Senior Configuration Management Database (CMDB) Engineer role is to own and lead the strategy, governance, and continual improvement of automated discovery capabilities to ensure the CMDB remains accurate, complete, and reliable. This role is accountable for driving cross-functional collaboration to achieve comprehensive visibility into the IT environment, while establishing standards, oversight, and optimization practices that preserve the integrity and value of CMDB data.

Responsibilities

• CMDB Architecture & Design:
  • Own and lead the CMDB data model strategy, including CI classes, relationships, and hierarchical service models (e.g., CSDM).
  • Establish and maintain standards for CI class usage, naming conventions, attributes, and relationship patterns across on-premises and cloud environments.
  • Translate business and technical requirements into CMDB design artifacts, including models, diagrams, and documentation.
  • Administer and maintain the enterprise CMDB platform (e.g., ServiceNow), including CI lifecycle standards (create, update, retire) and core configuration.
• Discovery, Integration & Automation:
  • Serve as the CMDB discovery subject matter expert, owning the standards, methodology, and optimization strategy for automated discovery tools.
  • Own CMDB Discovery operations, providing oversight of discovery job health and leading the planning and coordination of discovery rollout waves with stakeholders.
  • Define and implement integration patterns (APIs, imports, event-based updates) between the CMDB and external systems.
  • Collaborate with platform and infrastructure teams on MID server / connector strategy, connectivity, and performance tuning for CMDB-related jobs.
  • Create and maintain Service Mapping to accurately reflect business services and their dependencies on underlying CIs and infrastructure.
  • Partner with DevOps teams to incorporate CI/CD and application visibility into the CMDB where appropriate.
  • Recommend and implement automation opportunities that improve CMDB data currency, coverage, and operational efficiency.
• Data Quality, Governance & Compliance:
  • Ensure CI data accuracy and integrity by validating discovered data and eliminating duplicates.
  • Define and own CMDB data quality KPIs and implement controls to meet targets.
  • Conduct regular data quality audits and remediation efforts.
  • Build and maintain dashboards and reports to monitor CMDB health, coverage, and quality trends.
  • Establish and enforce CMDB governance policies, standards, CI ownership and stewardship models.
  • Support internal controls, audit, and regulatory/compliance requirements related to CMDB data.
• Process Enablement & Partnership:
  • Align CMDB processes and data with Incident, Problem, Change, Request, and Event Management workflows.
  • Provide SME guidance on using CMDB data in service maps, impact analysis, risk assessments, and change planning.
  • Work with architecture, infrastructure, application, cloud, security, and IT operations teams to onboard new technologies into the CMDB.
  • Support incident, problem, and change activities related to CMDB issues.
• Documentation, Training & Support:
  • Oversee and review CMDB-related work performed by junior engineers and contributing teams.
  • Provide leadership, training, and guidance to technical teams on CMDB usage and governance requirements.
  • Create and maintain comprehensive documentation, including CMDB data models and operational processes.
  • Stay current with new ServiceNow and CMDB related features, tools, and methodologies.
  • Drive adoption of CMDB best practices across stakeholder teams.
  • Lead and mentor junior engineers and analysts contributing to CMDB workstreams.

Qualifications

• Education:
  • Minimum: Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
  • Preferred: ServiceNow Certified Implementation Specialist – Discovery or CMDB; ServiceNow Certified System Administrator (CSA) certification.
• Experience:
  • Minimum: 7+ years of experience with IT discovery tools and CMDB platforms.
  • 7+ years of experience with ServiceNow Discovery, ITSM, CMDB platform.
  • 7+ years of experience with Service Mapping, Scripting & Automation using JavaScript and PowerShell, Python, or Shell scripting.
  • Preferred: Experienced with ITIL practices and ITSM tools; Experience in Agile project management methodologies.
• Skills & Abilities:
  • Minimum: Strong understanding of networking protocols (e.g., SNMP, WMI, SSH, HTTP/S).
  • Familiarity with cloud platforms (AWS, Azure, GCP) and virtualization technologies (VMware, Hyper-V).
  • Scripting experience (e.g., PowerShell, Python, Bash) for automation and troubleshooting.
  • Strong design and engineering experience with ServiceNow CMDB, Discovery and Service Mapping.
  • Strong understanding of network topologies, firewalls, and subnets.
  • Application Integration REST/SOAP APIs and MID Server configuration and troubleshooting.
  • Ability to create and modify Discovery probes, patterns, and sensors.
  • Knowledge of Windows and Linux/Unix Servers, Network Appliances, Enterprise Applications, Databases, Web Servers, and Cloud platforms.
  • Familiarity with various data sources for CMDB CI Ingestion.
  • Excellent communication skills, ability to work collaboratively with stakeholders at all levels.
  • Strong analytical and problem-solving skills to troubleshoot complex data issues.
  • Preferred: Prior experience with ServiceNow CMDB implementation and stabilization.

Benefits

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions

Company Description

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member.