[Hiring] Senior Community Engagement Manager @Swoop Airlines and Aviation

Role Description

At MyHealthTeam, we create online social networks for people living with chronic health conditions. We are expanding our platform to serve the sickle cell disease (SCD) community — one of the most underserved populations in American healthcare.

• Launch and Lead the SCD Community
  • Serve as the primary community manager for our new sickle cell disease community — a visible, credible, and trusted presence from day one.
  • Set the tone for authentic, safe, and culturally fluent participation during the critical early months of launch.
  • Shape discussion topics, norms, and member experiences that reflect the real and complex realities of living with SCD.
• Foster Meaningful Engagement
  • Welcome new members and help create an environment where people feel comfortable participating and sharing.
  • Support ambassadors and highly engaged members who help strengthen trust, connection, and belonging within the community.
  • Create thoughtful prompts, polls, Q&As, educational discussions, and storytelling opportunities that encourage authentic conversation and practical peer support — covering SCD-specific topics like ER navigation, gene therapy access, fatigue, disability benefits, etc.
• Cultivate Safe and Supportive Community Experiences
  • Moderate conversations to maintain a safe, respectful, and inclusive environment.
  • Navigate misinformation — including unproven treatments — with nuance and education rather than censorship, while maintaining evidence-based standards.
  • Help members discover trustworthy, evidence-informed resources while honoring the importance of lived experience and peer connection.
• Advocate for Members
  • Surface member insights, recurring challenges, and emerging themes to the Product, Editorial, Marketing, and Research teams.
  • Help internal partners better understand the emotional and practical realities members face beyond clinical symptoms alone.
  • Contribute ideas that improve how the Community, Email, Product, and Content experiences work together to better support members.
• Support Community Growth and Health
  • Manage a broader portfolio of health communities alongside your primary SCD focus.
  • Analyze engagement patterns and community trends to refine strategies and improve member connection.
  • Experiment thoughtfully with new engagement approaches while staying grounded in member needs and community safety.

Qualifications

• 3+ years of experience building and managing online communities, patient communities, peer support spaces, or highly relationship-driven digital experiences.
• Strong written and verbal communication skills with the ability to foster thoughtful, supportive, member-centered experiences.
• A quick, empathetic, and thoughtful approach to member interactions.
• Strong emotional intelligence and the ability to navigate sensitive conversations with care and professionalism.
• Experience building trust with diverse communities and fostering inclusive participation.
• Comfort collaborating cross-functionally with the Product, Content, Analytics, Marketing, and Community teams.

Requirements

• Deep, credible connection to the sickle cell disease community through professional work, sustained advocacy, caregiving, or lived experience.
• Cultural fluency with the African American community and a nuanced understanding of the trust, stigma, and healthcare access dynamics specific to the SCD experience.
• Experience in patient advocacy, public health, social work, behavioral health, caregiving, or online peer support.
• Experience balancing community insights, empathy, and data-informed decision-making.

How To Apply

To apply for this position, please submit:

• Your resume
• A cover letter that answers the following question:
  • Tell us about a time you noticed an unmet need within a community and took action to support or improve someone’s experience. What did you notice, what did you do, and what was the outcome?