[Hiring] Senior Claims Representative @Dollar General

Role Description

Under minimum supervision, investigates, negotiates and settles general liability, product liability, landlord, and other claims.

• Conducts interviews with injured customers, store personnel, and witnesses within twenty-four hours of receiving a reported incident.
• Maintains ongoing telephone contact with appropriate parties throughout the life of the file.
• Evaluates the monetary exposure of claims using professional experience and investigative skills.
• Controls the activities of service providers, including defense attorneys, medical case managers, and private investigators, to minimize claim expense and maximize results.
• Develops and maintains a proactive strategic action plan for the duration of the file.
• Maintains a working knowledge of general liability laws and statutes across multiple states.

Qualifications

• Demonstrates excellent written and verbal communication skills to clearly convey information and collaborate effectively with diverse stakeholders.
• Highly organized and detail-oriented, with the ability to prioritize competing tasks and manage multiple responsibilities efficiently.
• Proven ability to consistently meet deadlines in fast-paced and high-pressure environments.
• Handles confrontational or sensitive situations with maturity, professionalism, and sound judgment.
• Possesses a solid working knowledge of Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Thrives in a team-oriented environment, contributing positively to group objectives while supporting collective success.
• Bachelor’s degree preferred. Three to five years experience required.
• Extensive insurance claims background with emphasis on premises liability or general liability.