[Hiring] Senior Claims Examiner Property @Venbrook

Role Description

The Claims Adjuster, Property & General Liability is responsible for investigating, evaluating, and resolving both property damage and general liability claims on behalf of OneSource Claims Management, a Venbrook Claims brand. This role is designed for a professional with 3–5 years of multi-line claims experience who is coachable, collaborative, and motivated to develop within a growing claims organization.

Qualifications

• 3–5 years of claims handling experience in the property and casualty insurance industry, with experience across property and/or general liability lines.
• Bachelor’s degree in Business, Risk Management, or a related field preferred; equivalent experience considered.
• Insurance designation (e.g., AIC, AIM, CPCU) or active pursuit of designation preferred.
• Active adjuster license required; specific state licensing requirements will vary based on clients assigned.

Requirements

• Communicates clearly and professionally with policyholders, claimants, carriers, vendors, and internal stakeholders across both property and liability lines.
• Receptive to feedback and mentorship across multiple lines of business.
• Functions effectively within a collaborative team environment.
• Applies sound judgment in evaluating coverage, liability, and damages across property and general liability claims.
• Demonstrates working knowledge of property and general liability claims handling.
• Maintains timely diary management and accurate documentation of all claim activity and decision-making.
• Some travel may be required for field assignments, mediations, or client meetings.

Benefits

• Salary: $70k - $90k

Duties/Responsibilities

• Investigates, evaluates, and resolves property damage and general liability claims in accordance with Claim Handling Guidelines, Best Practices, and client-specific requirements.
• Conducts or coordinates field inspections, property assessments, and damage estimates for property claims as required.
• Conducts recorded statements, reviews medical records, and analyzes liability and damages across a variety of general liability claim types.
• Analyzes coverage across property and liability policies, prepares coverage position letters, and issues reservation of rights correspondence as appropriate.
• Establishes and maintains accurate reserves throughout the claims lifecycle in accordance with applicable guidelines.
• Develops and executes resolution strategies with clear file notes reflecting focus, control, and momentum.
• Identifies and manages vendors, including independent adjusters, contractors, engineers, and defense counsel, to achieve quality outcomes on both expense and indemnity.
• Provides excellent customer service to internal and external stakeholders, including policyholders, insureds, agents, and carriers.
• Prepares claim status reports and presents file summaries in client review settings as required.
• Consistently achieves file quality audit scores in accordance with established performance benchmarks.
• Participates in team meetings, training sessions, and process improvement initiatives to support a growing and evolving claims operation.