[Hiring] Senior Claims Consultant @Relation Insurance Services

Role Description

The Senior Claims Consultant, National Accounts serves as an advisor and primary claims resource for large, complex accounts through a range of internal and external resources. The individual in this role will lead claims strategy, provide analytics and insights, and partner with clients, carriers, and internal resources to manage a smooth and effective claims process.

• Serves as a primary point of contact for incoming claims-related inquiries across large and complex commercial lines of business, delivering timely, accurate, and professional support.
• Reports new claims to carriers in accordance with policy requirements and internal protocols, ensuring prompt and accurate claim setup.
• Coordinates, prepares, and actively participates in claim review meetings with insureds and carriers, providing insights, status updates, and strategic guidance.
• Works closely with Producers and Account Managers to deliver comprehensive claim updates, analytics, and supporting documentation to clients.
• Acts as a client advocate throughout the claims lifecycle to help ensure fair, efficient, and policy-compliant claim resolution.
• Drives communication between clients, carriers, adjusters, and other stakeholders to drive effective claim handling and timely outcomes.
• Analyzes claim activity, reserves, and documentation to identify trends, coverage considerations, potential issues, and follow-up actions.
• Partners with clients in identifying risk control and loss mitigation opportunities through coordination with internal resources and external vendors.
• Maintains accurate, organized, and up-to-date claim files within agency management systems and other applicable platforms.
• Leverages available technology, including data analytics and AI-enabled tools, to enhance service delivery, reporting accuracy, and operational efficiency.
• Provides input on departmental workflows, processes, and service enhancements to improve client experience and operational effectiveness.
• Performs other projects, duties, and tasks, as assigned.

Qualifications

• High school diploma or equivalent.
• A Property and Casualty License from state of domicile is required and must be maintained.
• Minimum 8 years of experience in property and casualty claims processing, with exposure to large or complex commercial accounts preferred.
• Strong knowledge of commercial claims administration processes, coverage concepts, and terminology.
• Excellent verbal and written communication skills with a client-focused approach.
• Proven ability to build and maintain strong relationships with clients, carriers, and internal teams.
• Demonstrated ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Word and Excel; ability to learn new systems and software applications.
• Commitment to confidentiality and professional standards.

Benefits

• Competitive pay.
• A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays, and more.
• Career advancement and development opportunities.

Company Description

Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.