[Hiring] Senior Claims Assessor @Unum

Role Description

We’re looking for experienced Senior Claims Assessors to join our Income Protection Claims team. This is a key role where your expertise, judgement and empathy will directly support customers at critical points in their lives.

• Assessing Income Protection claims from both a medical and financial perspective, including complex and long‑term cases
• Interpreting policy documentation accurately and applying sound technical judgement
• Communicating decisions clearly, sensitively and in line with Treating Customers Fairly principles
• Maintaining checking authority and ensuring claims are paid accurately and on time
• Working closely with rehabilitation teams and internal stakeholders to support positive return‑to‑work outcomes
• Coaching and mentoring colleagues, completing file reviews and supporting technical development
• Building trusted relationships with customers, clients and colleagues
• Contributing to continuous improvement and management information where required

Qualifications

• At least 5 years’ experience assessing Income Protection claims (essential)
• Proven experience managing complex and long‑term IP cases
• Strong technical knowledge of Group Risk products and policy interpretation
• A good understanding of long‑term medical conditions, NHS pathways and rehabilitation processes
• Experience using claims management systems and functional assessments
• Confident written and verbal communication skills, with the ability to explain decisions clearly
• A collaborative approach, with a genuine interest in coaching and sharing knowledge

Benefits

• A competitive salary plus performance‑based bonus (8.5%)
• Flexible working model, including fully remote options for candidates who live beyond a reasonable commuting distance from our offices
• Pension scheme
• Life assurance, private medical and income protection cover
• A wide range of wellbeing benefits, including:
• Remote GP and second medical opinion
• Nutrition coaching and personal training
• Unlimited mental health support
• 27 days’ holiday, plus bank holidays, with the option to buy or sell up to 5 days
• Salary sacrifice electric car scheme with free onsite charging
• Ongoing development in a supportive, purpose‑driven organisation