[Hiring] Senior Claims Advocate @TrueNorth Companies

Role Description

TrueNorth is seeking a Senior Claims Advocate to join our Risk Management Claims team. This role can be performed remotely or from one of our office locations. We live by our core values of Exceptionalism, Collaboration, and Resourcefulness - and we're looking for someone who is hungry, humble, and smart.

This is not a transactional claims role focused on moving information between carriers and clients. This is a strategic, client-facing position built around transportation and trucking claims, where you will act as a trusted advisor, drive proactive claims strategies, and influence outcomes rather than simply report on them. You will help clients reduce their total cost of risk over time and play a central role in evolving our claims function from reactive to proactive, including how we leverage technology and automation to work smarter.

Please be advised this position may close on or after 06/15/2025, without advance notice, should we receive a sufficient number of qualified applications.

What you'll do:

• Serve as a primary claims strategist for transportation clients — managing complex trucking, auto liability, workers’ compensation and cargo claims from an outcome-driven perspective.
• Proactively engage with clients and carriers to shape claim direction, reserves, and resolution strategy — not just monitor status.
• Lead regular claims strategy sessions with clients, identifying trends, risk patterns, and actionable opportunities to improve performance.
• Partner with loss prevention and safety teams to translate claims insights into operational improvements.
• Manage and influence severe and catastrophic claims, including litigation oversight, mediations, and ADR strategies.
• Analyze claims data and deliver clear, confident guidance to clients on coverage positioning, frequency, severity, and long-term cost reduction.
• Facilitate structured claim reviews that go beyond status updates and drive meaningful decisions.
• Interpret policy language and advocate for favorable coverage positions on behalf of clients.
• Leverage technology, automation, and AI-powered tools to streamline claims workflows, surface early warning indicators, and shift the team's capacity from administrative tasks toward higher-value client advocacy.
• Identify opportunities to use data and predictive analytics to get ahead of claim trends, flag high-severity exposures early, and build more proactive client reporting.
• Lead onboarding of new transportation clients, establishing strong claims process alignment from day one.
• Mentor team members and help elevate the overall claims function toward a more strategic, tech-enabled model.
• Travel up to 20% to support client relationships and on-site engagement.

Qualifications

• Four-year degree required.
• 8+ years of commercial claims experience required.
• Deep experience with transportation/trucking claims (auto liability, cargo, general liability) strongly preferred.
• Experience with multi-line commercial claims, litigation management, and ADR strategies preferred.
• Brokerage or agency-side claims experience a strong plus.
• AIC or SCLA designations preferred.
• Commercial P&C license required within 90 days of hire.

Requirements

• Strategic thinker who evaluates claims for outcomes, not just process compliance.
• Strong client presence — ability to advise, influence, and build trust at the executive level.
• Deep knowledge of transportation exposures: trucking liability, cargo, auto physical damage, and regulatory nuance.
• Analytical mindset with ability to translate claims data into clear, actionable client strategies.
• Confident navigating high-exposure, complex claims and driving decisions under ambiguity.
• Proactive, forward-thinking approach to identifying risk patterns and opportunities before they escalate.
• Comfort with and curiosity about technology — including claims management platforms, automation tools, and AI — with an eye toward using them to improve both efficiency and client outcomes.
• Strong coaching and mentoring capabilities to help elevate team performance.
• High ownership mentality — operates independently while maintaining accountability.

Benefits

• Competitive benefit package.
• Wellbeing programs and incentives.
• Positive work culture.