[Hiring] Senior Case Manager @Asteron Life New Zealand

Role Description

Join Asteron’s Claims team as a Senior Case Manager, where your expertise will drive outcomes for customers and the business alike. You’ll manage a portfolio of disability claims, including complex and high-risk cases, applying advanced medical, financial, and legal knowledge to make sound, timely decisions. With a strong focus on recovery and return-to-work outcomes, you’ll ensure claims are managed fairly and consistently in line with Asteron’s philosophy.

• Manage a portfolio of disability claims, including complex and high-risk cases, delivering accurate, timely, and well-reasoned decisions.
• Apply advanced medical, financial, and legal expertise to assess liability, determine claim duration, and optimise outcomes.
• Lead the management of sensitive or contentious claims, proactively identifying risks such as litigation or non-disclosure and recommending appropriate action.
• Build strong, trusted relationships with claimants, advisers, and stakeholders, delivering clear, consistent, and empathetic communication.
• Drive positive recovery and return-to-work outcomes through tailored strategies and effective collaboration with medical and rehabilitation providers.
• Provide technical guidance and mentorship to case managers, including reviewing claims, supporting onboarding, and strengthening team capability.
• Act as a key escalation point and “go-to” expert within the team for complex queries and decision-making.
• Contribute to strategic initiatives, process improvements, and product or policy solutions to enhance overall claims performance.
• Support leadership by influencing best practice, allocating work where needed, and promoting a high-performing, customer-centric culture.

Qualifications

• Extensive experience in disability case management (5+ years), with a proven ability to manage complex and high-risk claims.
• Strong technical expertise across medical, financial, and legal aspects of claims assessment and decision-making.
• Confident in handling sensitive, contentious, or potentially litigious matters with professionalism and sound judgement.
• Excellent communication and negotiation skills, with the ability to influence and build trust across a wide range of stakeholders.
• Demonstrated ability to mentor, coach, and support the development of case managers and contribute to a high-performing team culture.
• Highly analytical, with the ability to interpret complex information and present clear, well-reasoned recommendations.
• Strong organisational skills, with the ability to manage competing priorities while maintaining attention to detail.
• Customer-centric mindset, balancing empathy with commercial awareness to achieve fair and sustainable outcomes.
• Proactive and solutions-focused, with a track record of contributing to process improvements, initiatives, or broader team outcomes.

Benefits

• Career pathways, including local and global mobility opportunities.
• Leading Learning Platforms and support in professional development.
• Medical Plan and Wellbeing Programs.
• Life, Income Protection and Trauma Cover.

Accessibility and Checks

Before commencing employment in this role, you will need to provide two references, full working rights and complete police and credit checks through an online provider. As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce you will be provided with any support or accessibility requirements throughout your interview process.

Please feel free to contact our Talent Team directly at [email protected].