[Hiring] Senior Business Systems Analyst @The Salvation Army Canada and Bermuda Territory

Role Description

The Senior Business Systems Analyst partners with business and technology teams to design, implement, and optimize enterprise platforms such as Salesforce, ServiceNow, and Digital Experience/Digital Asset Management (DXP/DAM) solutions. This role translates business needs into clear functional requirements, supports platform delivery and integration, and ensures technology solutions drive measurable business and user outcomes.

• Lead end-to-end requirements gathering across business, digital, and operational workflows
• Translate business needs into functional specifications for Salesforce, ServiceNow, and DXP/DAM platforms
• Facilitate stakeholder workshops, interviews, and design sessions to align on solution outcomes
• Partner with architects, developers, and integrators to support platform design and implementation
• Manage and trace requirements throughout the project lifecycle, ensuring scope and quality control
• Support vendor evaluation, RFP development, and SaaS solution selection
• Coordinate and support system, integration, and user acceptance testing
• Identify system or process gaps and recommend improvements that enhance efficiency and user experience

Qualifications

• 7–10+ years of experience as a Business Systems Analyst in enterprise or digital environments
• Hands-on experience supporting Salesforce, ServiceNow, CRM, or DXP/DAM implementations
• Strong expertise in requirements analysis, process modeling, and solution design
• Experience working in SaaS and cloud-based platform ecosystems
• Solid understanding of system integrations, APIs, and relational databases
• Proven ability to collaborate with business leaders, technical teams, and external vendors
• Exceptional communication, facilitation, and stakeholder management skills
• Experience supporting digital transformation initiatives; non-profit experience is an asset

Benefits

• The target hiring range for this position is $105,518.40 to $131,913.60 with a maximum of $158,288.00.
• Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
• The Salvation Army will provide reasonable accommodation upon request.