[Hiring] Senior Business Systems Administrator @ClearCaptions LLC

Role Description

The Sr. Business Systems Administrator will play a crucial role in supporting and optimizing our business operations, with a primary focus on Salesforce administration. The role will manage, optimize, and enhance our Salesforce platform. This role will be responsible for system configuration, user management, troubleshooting, reporting, and supporting various teams in leveraging Salesforce to drive efficiency and business growth.

What This Role Does

• Oversee the day-to-day operation and maintenance of Salesforce.
• Develop, implement, and manage Salesforce configurations, customizations, and workflows.
• Identify opportunities for automation and process improvements within Salesforce.
• Partner with Sales, Customer Experience, Business Operations, and IT teams to streamline workflows and improve efficiency.
• Troubleshoot and resolve any integration issues to maintain the integrity of our business processes.
• Provide technical support and troubleshoot issues for Salesforce users across departments.
• Develop and deliver training materials and sessions to enhance user adoption and proficiency.
• Partner with stakeholders to understand business needs and translate them into Salesforce solutions.
• Monitor system performance and recommend improvements for scalability.
• Maintain compliance with company policies, industry regulations, and data security best practices.
• Partner with Business Operations analysts to create and maintain comprehensive documentation of system configurations, processes, and integrations.
• Act as the primary point of contact for Salesforce-related inquiries and support requests.
• Collaborate with end-users to understand their issues and provide timely resolutions.
• Partner with IT Operations and development teams to escalate and resolve system issues efficiently.
• Conduct QA testing for new tools and applications, ensuring they meet established standards and requirements.
• Lead User Acceptance Testing (UAT) processes to validate that solutions meet user needs and business objectives.
• Provide detailed feedback to the development teams on any identified issues during testing.
• Work on project-based assignments, collaborating with cross-functional teams to implement Salesforce enhancements and improvements.
• Manage and prioritize Salesforce Jira tickets, ensuring timely completion of assigned tickets, meeting project deadlines.
• Perform all other duties as assigned.

Qualifications

• A high school diploma or equivalent is required. Combinations of education and relevant experience will be considered.
• A minimum of five (5) years of experience as a Salesforce Administrator or similar role is required.
• Salesforce Administrator Certification (ADM-201) is required.
• Experience with user management, permission sets, profiles, and role hierarchy.
• Ability to troubleshoot issues and optimize system performance.
• Experience with third-party integrations and APIs.
• Knowledge of Salesforce Sales Cloud, Service Cloud, and Experience Cloud.
• Familiarity with data migration, import/export tools (Data Loader), and reporting tools.
• Experience working in a call center, customer service, or sales-driven organization is a plus.
• Knowledge of quality assurance processes and experience in conducting UAT.
• Familiarity with Jira for tracking and managing tasks.
• Demonstrated ability to lead through influence and collaboration, including mentoring others, leading initiatives or workstreams, contributing to best practices, and driving cross-functional outcomes.
• Excellent verbal and written communication, presentation, and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Willingness and ability to work flexible hours as needed.
• Proficiency in Microsoft Office Suite and modern communication tools for virtual teams (e.g., Microsoft Teams, Slack).

Physical Demands

• Sitting, standing, and walking (95-100%).
• Keyboarding (70-90%).
• Viewing computer monitor, tablet, and cell phone requiring close vision (70-90%).

Work Environment

• 100% Remote: Work environment is at home.

Compensation

$85,000 to $95,000/yr determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package.

Intrigued to learn more?

When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.