[Hiring] Senior Business Operations Specialist @o9 Solutions, Inc.

Role Description

Senior Business Operations Specialist needed by o9 Solutions, Inc. in Dallas, TX [and various unanticipated locations throughout the U.S.; may telecommute] to:

• Participate in process and business requirements sessions with clients and document to-be business processes leveraging industry best practices.
• Work with clients to identify and collect data, such as historical sales, shipment, inventory, logistics, and other operations/supply chain data from various sources.
• Convert business logic to technical platform design, including knowledge of platform infrastructure.
• Work closely with architects and directors to develop clear functional and technical design, document data requirements, and build complex datasets.
• Lead requirement/design sessions with the client and take ownership of end-to-end solution design.
• Configure a technical specification document and tool configuration in the o9 platform to solve deep operations/supply chain problems and institute rigorous performance monitoring systems.
• Use mathematical models, predictive methods, statistical techniques, optimization algorithms, and simulations to analyze, manipulate, and interpret large enterprise data.
• Provide business insights and data visualization to client management.
• Be proficient in statistical and optimization tools and programming languages to conduct data integration through ETL and create models to generate time series forecasts and operational plans.
• Work with internal Research and Development teams to resolve solution gaps and deploy fixes in the customer environment.
• Create and execute workflow and data analytics test-cases, document issues, and track progress at resolving issues.
• Design and implement a testing protocol, with support from junior analysts, with the end goal of automating testing.
• Work with clients, cross-functional teams, and IT and business stakeholders to ensure successful planning and execution of projects.
• Plan, develop, and deliver Super User and End User training for a global user base.
• Lead/assist a team through the full lifecycle of a supply chain planning solution implementation including business requirement gathering, solution design and development, UAT/SIT, go-live/cutover, and value realization.
• Assist Solution Architects to track deliverables, manage scope creep, coordinate among different workstreams, and ensure that post go-live support drives measurable benefits for the client.
• Utilize agile methodology to deliver large scale enterprise implementations.
• Convert business logic to technical platform design.
• Collect and convert business requirements to user stories, test cases, and solution design.
• Utilize Statistical, Optimization, and Simulation skills through software tools and packages including Python, R, SAS.
• Apply knowledge of spreadsheets and software including Advanced Microsoft Excel and Google Sheets, document processing including Microsoft Word and Google Docs, and presentation including Microsoft PowerPoint.
• Apply knowledge and training in databases including SQL Server and MySQL and languages including SQL, MDX, and T-SQL.
• Apply analytical techniques and data mining knowledge.
• Handle and process large amounts of data.
• Use SSIS (SQL Server Integration Services) for ETL purposes of large datasets, to automate and manage data movement between different systems.
• Use Azure DevOps for Project Planning and Tracking, Sprint Management, User Stories Management.
• Use ServiceNow platform for Incident and Problem Management.
• Utilize Project Management experience.

Qualifications

• Master’s degree, or foreign equivalent degree in Supply Chain Management, Industrial Engineering, or Mechanical Engineering.
• Two (2) years of experience in the job offered or two (2) years of experience in a related occupation.

Requirements

• Leading/assisting a team through the full lifecycle of a supply chain planning solution implementation.
• Utilizing agile methodology to deliver large scale enterprise implementations.
• Converting business logic to technical platform design.
• Collecting and converting business requirements to user stories, test cases, and solution design.
• Utilizing Statistical, Optimization, and Simulation skills through software tools and packages including Python, R, SAS.
• Applying knowledge of spreadsheets and software including Advanced Microsoft Excel and Google Sheets.
• Applying knowledge and training in databases including SQL Server and MySQL.
• Applying analytical techniques and data mining knowledge.
• Using SSIS for ETL purposes of large datasets.
• Using Azure DevOps for Project Planning and Tracking.
• Using ServiceNow platform for Incident and Problem Management.

Benefits

• Transparency and open communication at the core of our culture.
• Collaboration across all levels—hierarchy, distance, or function never limit innovation or teamwork.
• Encouragement of volunteering opportunities, social impact initiatives, and diverse cultural celebrations.
• Commitment to AI-powered management, driving 10x improvements in enterprise decision-making.
• Global presence across multiple cities including Dallas, Amsterdam, Barcelona, Madrid, London, Paris, Tokyo, Seoul, and Munich.